Cloud Technical Operations Specialist

2 settimane fa

Milano, Lombardia, Italia SAS A tempo pieno

About the Job

We're seeking a skilled Cloud Technical Lead to join our SAS Cloud team in Milan. As a key member of our team, you will be responsible for delivering world-class SAS service to our customers.

Your primary focus will be on providing technical leadership and guidance to our customers, ensuring that their SAS application environments are running smoothly and efficiently. You will work closely with our customers, analysts, developers, and implementation team members to deliver high-quality solutions.

You will leverage your deep technical expertise and knowledge to provide technical support, guidance, and leadership to our customers throughout the implementation and configuration process. You will also partner with our SAS Cloud Customer Success Manager to resolve any technical issues that may arise.

In addition to your technical expertise, you will be responsible for building and maintaining relationships with our customers, ensuring that their needs are met and that they are satisfied with our service.

Key Responsibilities

  • Provide technical leadership and guidance to customers throughout the implementation and configuration process
  • Work closely with customers, analysts, developers, and implementation team members to deliver high-quality solutions
  • Partner with our SAS Cloud Customer Success Manager to resolve technical issues
  • Build and maintain relationships with customers to ensure their needs are met and they are satisfied with our service
  • Develop and maintain technical documentation, including runbooks, knowledge base articles, and wiki content
  • Configure, manage, monitor, and debug mid-tier software
  • Manage, monitor, and maintain container-based applications deployed in cloud container services
  • Develop tools and software to manage SAS and third-party software
  • Diagnose, document, report, and resolve system problems

Requirements

  • 5+ years of technical experience, including 2+ years of experience in SAS Administration or support
  • 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware
  • 2+ years of experience with UNIX or Linux supporting enterprise class applications
  • Fluency in Italian and English
  • Curiosity, passion, authenticity, and accountability

Preferred Qualifications

  • Familiarity with cloud-based platforms like Microsoft Azure, AWS, GCP, or OpenShift
  • Experience with containers, container-based applications, and/or container orchestration tools
  • Experience with Python, Ansible, or Kubernetes
  • Scripting experience (bash, PowerShell, etc.)
  • Installing and using SAS software and solutions
  • Programming in SAS
  • Deploying and managing JavaEE web applications
  • Java or Web development experience
  • Ability to travel occasionally within region

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