Hotel Operations Director

4 settimane fa


Roma, Lazio, Italia Hyatt Hotels Corporation A tempo pieno

The General Manager of Thompson Rome will be responsible for the operational and strategic management of the hotel, ensuring the highest level of guest service and satisfaction.

He/she will supervise staff, coordinate daily activities and develop strategies for increasing profitability and enhancing the overall guest experience.

  • Supervise the property's overall strategy, performance and profitability, ensuring it is operating with excellence.
  • Lead with high integrity and alignment with Hyatt's core values in order to maximize revenue and profit opportunities and ensure efficient and effective management of the property.
  • Lead a diverse team that builds the trust of others in all interactions and cultivates a positive guest experience.
  • Find ways to improve all areas of the property and be able to adapt to change.
  • Ensure employee training in coordination with Hyatt standards on recruiting, onboarding and training procedures.
  • Promote Thompson's vision and find the right balance between the concept of Lifestyle and Italian hospitality.
  • Develop a strategic vision through managers in the hotel.
  • Develop, implement and evaluate policies and procedures for the overall operations of each department or the entire facility.
  • Supervise and handle any complaints to find immediate resolution and improve service, always aiming for the best.
  • Use data in daily problem solving to address under-performance, test ideas, learn, and accurately measure impact.
  • Support colleagues and people managers in their wellness journey so they can be at their best.
  • Promote colleagues' experience by showing empathy and listening in their daily responsibilities.
  • Set the pace and tone within the property with passion and enthusiasm that compels others to follow.
  • Cultivate an atmosphere in which leaders are encouraged to look for new ways to capture, amplify, and reinforce the right behaviors.
  • Ensure that property operations, guest service, and business offerings are aligned with the Thompson brand.
  • Practice and promote environmental sustainability.
Requirements for the position
  • Currently working as General Manager.
  • Experience in the Luxury and Lifestyle industry.
  • Experience in F&B.
  • Experience in Revenue & Sales.
  • Knowledge of HYATT standards and procedures.
  • Budget management.
  • Knowledge of contractual aspects, labour legislation and knowledge of current regulations.
  • Organizational and managerial skills.
  • Professionalism and courtesy.


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