Hotel Operations Director
4 settimane fa
The General Manager of Thompson Rome will be responsible for the operational and strategic management of the hotel, ensuring the highest level of guest service and satisfaction.
He/she will supervise staff, coordinate daily activities and develop strategies for increasing profitability and enhancing the overall guest experience.
- Supervise the property's overall strategy, performance and profitability, ensuring it is operating with excellence.
- Lead with high integrity and alignment with Hyatt's core values in order to maximize revenue and profit opportunities and ensure efficient and effective management of the property.
- Lead a diverse team that builds the trust of others in all interactions and cultivates a positive guest experience.
- Find ways to improve all areas of the property and be able to adapt to change.
- Ensure employee training in coordination with Hyatt standards on recruiting, onboarding and training procedures.
- Promote Thompson's vision and find the right balance between the concept of Lifestyle and Italian hospitality.
- Develop a strategic vision through managers in the hotel.
- Develop, implement and evaluate policies and procedures for the overall operations of each department or the entire facility.
- Supervise and handle any complaints to find immediate resolution and improve service, always aiming for the best.
- Use data in daily problem solving to address under-performance, test ideas, learn, and accurately measure impact.
- Support colleagues and people managers in their wellness journey so they can be at their best.
- Promote colleagues' experience by showing empathy and listening in their daily responsibilities.
- Set the pace and tone within the property with passion and enthusiasm that compels others to follow.
- Cultivate an atmosphere in which leaders are encouraged to look for new ways to capture, amplify, and reinforce the right behaviors.
- Ensure that property operations, guest service, and business offerings are aligned with the Thompson brand.
- Practice and promote environmental sustainability.
- Currently working as General Manager.
- Experience in the Luxury and Lifestyle industry.
- Experience in F&B.
- Experience in Revenue & Sales.
- Knowledge of HYATT standards and procedures.
- Budget management.
- Knowledge of contractual aspects, labour legislation and knowledge of current regulations.
- Organizational and managerial skills.
- Professionalism and courtesy.
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