Luxury Hotel Floor Operations Manager
9 ore fa
Aman, a luxury lifestyle brand, is seeking a dedicated and skilled individual to fill the role of Floor Supervisor. Located at Aman Venice, Italy, this position offers an exciting opportunity to join a team that values individuality, pathfinder spirit, acting like owners, and celebrating communities.
About UsWe strive to create a lifelong sense of belonging among our guests and employees, driven by our core values. If you share these values and are passionate about delivering exceptional guest service, then this may be the perfect fit for you.
Job DescriptionThe successful candidate will assist the first and second Housekeeping Manager in ensuring the smooth and efficient running of the Housekeeping department. This includes adhering to Departmental Operations Manual policies and procedures.
Responsibilities:
- Ensure Housekeeping Attendants deliver exceptional guest service and meet brand promises.
- Handle guest and internal customer complaints and inquiries efficiently, resolving problems satisfactorily.
- Conduct quality checks on works done by Housekeeping Room Attendants.
- Ensure clean and complete arrival and occupied rooms in a timely manner.
- Report and follow-up on repair and maintenance work.
- Conduct checks on Public Areas, F&B outlets, offices, and toilets.
- Ensure scheduled periodic works are carried out.
- Maintain the punctuality and appearance of all Housekeeping Room Attendants.
To succeed in this role, you should have:
- Work experience as a Housekeeping Supervisor or similar role.
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