Customer Service Representative

4 settimane fa


Roma, Lazio, Italia Balcia A tempo pieno

About the Role:
We're a tech-driven insurance company with a fresh approach to the industry. Our mission is to redefine the way you think about insurance. As a Customer Relations Specialist, you'll be responsible for providing exceptional service to our clients, addressing inquiries, and ensuring their insurance needs are met promptly and with a smile.

Key Responsibilities:
• Provide customer service to clients via various channels (calls, email, chat, etc.)
• Ensure customer satisfaction and professional service
• Maintain a positive, empathetic, and professional attitude towards customers
• Accurately assess and effectively resolve customer problems
• Provide customers with detailed information on insurance products

Requirements:
• Experience in customer service
• Excellent communication skills and ability to work as part of a team
• Organized and friendly personality
• Creativity, decision-making, and problem-solving skills
• Goal-oriented thinking, punctuality, accuracy, and responsibility for assigned tasks
• Good knowledge of English (at least B1 - reading with understanding, basic customer service)

What We Offer:
• Competitive salary based on your competencies and previous experience
• High-quality health insurance from day one
• Additional paid days off
• Amazing discounts on Balcia products to keep you and your family safe
• A flat organizational structure that empowers each employee to make meaningful decisions and contribute directly to our shared vision
• A bonus system that aligns your personal goals with company objectives, giving you the freedom to grow in a way you see fit and earn a little extra along the way

Why Balcia?
We're a dynamic, vibrant, and exciting company that's making waves in the insurance industry. We're passionate about providing exceptional service to our clients and creating a positive work environment for our employees. If you're looking for a challenging and rewarding role, we'd love to hear from you.



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