Customer Service Representative

3 settimane fa


Roma, Lazio, Italia Alpinresorts A tempo pieno
Customer Service Representative - French Language

Are you a French language speaker looking for a challenging and rewarding career in customer service? We are seeking a motivated and enthusiastic Customer Service Representative to join our team at Alpinresorts.

As a Customer Service Representative, you will be the primary point of contact for clients' inquiries via email, phone, and chat. You will handle all incoming calls and emails from business clients and suppliers in a professional manner, demonstrating and using professional knowledge to ensure continuous improvement of response time to queries.

Key Responsibilities:

  • Be the prime contact for clients' inquiries via email, phone, and chat
  • Handle all incoming calls and emails from business clients and suppliers in a professional manner
  • Ensure continuous improvement of response time to queries
  • Work as a team player to achieve team goals and ensure the good dynamic of the work environment

Requirements:

  • Fluent in French and proficient in English (written and spoken)
  • Strong communication skills and ability to empathize with customers' needs
  • Previous experience in customer service, preferably in the travel or e-commerce industry
  • Ability to multi-task, prioritize, and manage time effectively
  • Good PC skills (Microsoft Office, Zendesk, etc.)

Working Conditions:

  • Salary: 1600 euro/gross per month
  • Team Bonus during winter season - varies from euro depending on performances
  • Weekend/Public Holiday Extra Bonuses on top of the law
  • Working hours: 10:00-18:00, Monday - Sunday; 5 days per week (max. 2 weekends per month)
  • Possibility to work from home during weekends and public holidays
  • Working schedule planned a month in advance

Environment:

  • Small international team composed of easygoing cool people
  • Agile organization
  • Growing Company
  • Opportunity to grow inside the company and join other departments


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