Tuscan Hotel Operations Director

6 giorni fa


Torrita di Siena, Toscana, Italia Lupaia - Hideaway in Tuscany A tempo pieno

About the Role

Lupaia, a hidden gem in Tuscany, seeks an experienced Operations Manager to oversee day-to-day hotel operations.

The ideal candidate is an operations expert with experience in luxury hospitality, fluent in English and Italian, and able to work independently with a hands-on attitude.

Main Responsibilities:

  • Operational Leadership: Oversee all departments and staff, ensuring seamless day-to-day operations.
  • Purchasing and Administration: Manage purchasing and administration, maintaining high standards and quality control.
  • Standard Setting: Establish and improve operational standards, driving excellence throughout the hotel.

Key Performance Areas:

  • Operations: Oversee daily operations, liaise with department managers, resolve issues promptly, and prioritize guest satisfaction.
  • Guest Relations: Foster strong relationships with guests, promoting in-house activities and resolving any issues swiftly.
  • Owner Relations: Report regularly to owners, represent their values and vision, and communicate effectively with suppliers, partners, and media.

HR and Recruitment:

  • Team Planning and Recruitment: Collaborate with owners to plan and recruit staff, ensuring the right talent joins the team.
  • Staff Management: Lead and manage staff, ensuring they follow house rules and adhere to high standards.
  • Communication: Serve as the first point of contact for department heads, facilitating effective communication and collaboration.

Operational Excellence:

  • Maintenance and Quality Control: Monitor guest areas, ensure correct setup, and maintain high standards of service delivery.


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