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Food and Beverage Service Expert

2 mesi fa


Milano, Lombardia, Italia Melia Hotels International A tempo pieno

Job Summary

We are seeking a highly skilled and enthusiastic Food and Beverage Service Expert to join our team at Meliá Hotels International. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.

Key Responsibilities

  • Provide detailed knowledge of the menu and articulate enthusiastically to guests.
  • Know the steps of service as outlined in the service manual and execute them with precision.
  • Make guests feel comfortable and enhance their dining experience through attentive and courteous service.
  • Inform guests of specials and menu changes in a timely and engaging manner.
  • Anticipate guests' needs and exceed their expectations through proactive and personalized service.
  • Supervise the clearing of tables and mise-en-place necessary for the next course.
  • Monitor and observe guests' dining experience to ensure satisfaction and identify areas for improvement.
  • Respond promptly and courteously to any requests or concerns from guests.

Requirements

  • Fluent in Italian and knowledge of English.
  • Friendly, outgoing, and positive attitude.
  • Enjoy being part of a team and contributing to a collaborative and dynamic work environment.
  • Previous experience in the same position in hotels of similar category.
  • Excellent organizational skills and ability to find solutions to complex problems.
  • A genuine passion for customer service and a sparkling personality.
  • Great communication skills, desire to develop and progress in your role.
  • Flexibility and enthusiasm are key for this position.

About Meliá Hotels International

We are a global hospitality company that values diversity and inclusion among our teammates. We believe that our employees are our greatest asset and are committed to providing a supportive and inclusive work environment that allows them to grow and develop their careers. We are an equal opportunity employer and welcome applications from candidates of all backgrounds.