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Administrative Project Coordinator

2 mesi fa

Genoa, Liguria, Italia oilandgas A tempo pieno

About the Role

We are seeking a highly skilled Senior Business Support Advisor to join our team at oilandgas. As a key member of our Marine Consulting Division, you will play a crucial role in managing administrative tasks, ensuring efficient and accurate processes, and delivering exceptional customer support.

Key Responsibilities

  1. Offer Management
  • Collaborate with business development teams to understand and manage customer offers and pricing.
  • Assist in the development and customization of offers based on customer needs.
  • Review and validate offers to ensure alignment with company policies.
Contract Management
  • Handle the drafting and execution of customer contracts.
  • Ensure that contracts are in compliance with legal and regulatory requirements.
  • Monitor contract timelines, renewals, and amendments.
Invoicing and Billing
  • Oversee the generation and issuance of invoices to customers.
  • Validate invoice details, including pricing, discounts, and terms.
  • Address complex billing inquiries and discrepancies.
Timesheet Management
  • Remind technical staff to submit accurate and timely timesheets for each project.
  • Ensure timesheets are completed in accordance with company policies and client requirements.
  • Collaborate with technical teams to resolve any discrepancies or missing information.
Customer Interaction
  • Provide high-level support for complex customer inquiries and issues.
  • Act as an escalation point for challenging customer situations.
  • Foster positive customer relationships through effective communication.
Process Improvement
  • Identify opportunities for process improvement within the customer service and administrative functions.
  • Implement and oversee changes to enhance efficiency and effectiveness.
Customer Satisfaction Enhancement
  • Implement strategies to enhance customer satisfaction and loyalty.
  • Gather customer feedback and recommend improvements to products or services.
Compliance and Risk Management
  • Ensure compliance with relevant laws, regulations, and company policies.
  • Identify and mitigate risks associated with customer contracts and billing processes.
Training and Support
  • Provide guidance and support to customers on using online portals or self-service tools for account management.
  • Assist in training new employees on customer service and administrative processes.

Requirements

  • Experience in customer service or business support is typically required.
  • Knowledge of business support processes, best practices, and business unit standards.
  • Excellent written and verbal communication skills in both English and Italian.

Competencies

  • PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
  • MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
  • PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
  • BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
  • MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraints
  • ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
  • THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
  • CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
  • EARN TRUST - Take everyone's opinion into account and remain open to diversity

About oilandgas

oilandgas is a multinational player providing certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project's technical, environmental and safety - and sometimes also economic and financial - sustainability.

At oilandgas, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant with the Italian Law n. 68/99.