Store Director
6 giorni fa
About Miu Miu
Miu Miu is a world-renowned luxury fashion brand that operates in over 45 countries. Founded in 1913 in Italy, the Prada Group, which includes Miu Miu, is a leader in the luxury sector.
Job Purpose
The Store Director will be responsible for the overall performance of the store, ensuring an exceptional customer experience and driving sales growth. This role requires a business leader who can motivate and inspire the team to achieve store targets.
Key Responsibilities
- Business
- Develop and implement business plans to drive sales growth and maximize store performance.
- Lead the store team to exceed KPIs and achieve business objectives.
- Represent Miu Miu on the local market, identifying new opportunities to increase customer footfall and build brand loyalty.
- Ensure a proper approach and service to customers on the sales floor.
- Foster the development of the omnichannel retail experience through the team.
- Meet store-operating budget and control store expenses.
- Customer
- Foster a customer-centric mindset by developing and maintaining solid customer relationships.
- Guarantee an excellent customer satisfaction and the highest level of customer service.
- Implement clienteling initiatives and events to secure customer loyalty and increase customer spending.
- Foster a strong private appointment culture.
- Team
- Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
- Ensure the team is always prepared and updated on Miu Miu's main information, product knowledge, local market, competitors, policies, and procedures.
- The ideal Store Director is able to attract and recruit the best talents available on the market through networking and scouting.
- Retail
- Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising, and Retail Operations teams.
- Ensure that the display attracts customers and maximizes sales in accordance with Miu Miu's guidelines.
- Participate in the buying session when requested and provide effective product feedback based on store needs.
- Ensure synergy and cooperation between front and back of house.
- Be responsible for the enforcement of Miu Miu's procedures on cash activity, inventory, logistics, and all the main reporting activities requested by the head office.
- Events
- Cooperate with the Retail Events Office for the organization of local events and define a challenging and realistic target per customer, proposing new opportunities for local events in partnership with local stakeholders and influencers.
Requirements
The ideal candidate will have:
- Fluent spoken English, with other languages desirable.
- Business-driven mindset.
- Leadership and team management experience.
- Ability to motivate and persuade people.
- Strong customer service mindset.
- Natural ability to welcome customers.
- Confident, enthusiastic, and positive attitude.
- Mature and assertive personality.
- Organized and detail-oriented.
- Market and product knowledge/passion.
- Bachelor's degree in Business or Retail Management, or equivalent.
- Interest in luxury/fashion, art, and design.
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