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Customer Service Representative

2 mesi fa


Milano, Lombardia, Italia Starhotels A tempo pieno

Job Summary

Starhotels is seeking a highly skilled and customer-focused Guest Service Agent to join our Front Office team. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring a memorable experience from arrival to departure.

Key Responsibilities:

  • Guest Service: Respond promptly to guest inquiries, provide information and assistance, and handle check-in, check-out activities with efficiency and professionalism.
  • Message and Request Management: Effectively manage guest messages and requests, staying updated on hotel services, guest needs, and special events.
  • Front Desk Operations: Adhere to policies and procedures when working with front-of-house equipment and property management systems.
  • Customer Service: Exceed expectations by revealing a unique personality, passion for hospitality, and commitment to delivering a high level of customer service.

Requirements:

  • Language Skills: Fluency in Italian and English, with additional languages a plus.
  • Communication Skills: Excellent communication skills, with the ability to anticipate and resolve challenges and complaints.
  • Teamwork: Versatility in handling various work scenarios and enthusiasm for being assigned to both individual and team-oriented tasks.
  • Career Advancement: Exceptional career advancement opportunities and an attractive compensation package based on experience.

About Starhotels:

Starhotels is an ambitious and caring organization that values its employees and strives to provide exceptional career opportunities. We are committed to delivering a high level of customer service and creating memorable experiences for our guests.