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Customer Success Representative

2 mesi fa


Padova, Veneto, Italia Zf Friedrichshafen Ag A tempo pieno

About ZF Friedrichshafen AG

ZF Friedrichshafen AG is a leading global technology company in the automotive industry, shaping the future of mobility. Our innovative solutions enhance fleet efficiency, contribute to safer roads, and foster a culture of collaboration and diversity.

Job Summary

We are seeking an experienced Customer Success Representative to join our team in Italy. As a key member of our sales organization, you will be responsible for building and maintaining strong relationships with customers, identifying opportunities to upsell or cross-sell additional products or services, and providing exceptional customer service.

Key Responsibilities

  • Develop and maintain strong relationships with customers and act as the primary point of contact for an assigned group of customers.
  • Gather feedback from customers and communicate that to the product team to inform future product enhancements.
  • Provide product demonstrations and presentations to customers as needed.
  • Identify opportunities to upsell or cross-sell additional products or services to existing customers.
  • Assist new customers with the onboarding process, helping them get set up and familiarized with the product or service.
  • Provide training and educational resources to customers to help them optimize their use of the product or service.
  • Collaborate with internal teams, including sales, support, and product development, to ensure a seamless customer experience.

Requirements

  • 3–5 years' experience in a customer-facing role, ideally in Customer Success or Account Management.
  • A minimum of 2 years' experience within the transport logistics industry.
  • Background in vehicle telematics or comparable SaaS solution.
  • Excellent verbal and written communication skills.
  • Strong time management and prioritization skills.
  • Basic technical knowledge of software and hardware.
  • A collaborative mindset to interact with other departments.
  • Strong commitment to customer satisfaction.
  • Native Italian speaker, proficient in English, additional languages a plus.

What We Offer

  • Remote working opportunities.
  • Competitive compensation (fixed and variable).
  • A company car, including a fuel card (for private use).
  • Comprehensive ongoing training.
  • Extensive on-the-job coaching.