Implementation Specialist

1 settimana fa

Pisa, Toscana, Italia Ion A tempo pieno
About Us

We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.

More than 40% of the world's largest companies use our solutions.

Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

We offer careers that provide many opportunities:

  • To invent.
  • To design.
  • To collaborate.
  • To build.
  • To transform businesses and empower people around the world to do more, faster and better than before.

Imagine what you can do and experience.

This is where you can do your best work.

Your Role

As a team and at times as the primary contact with clients during Implementation and Upgrade projects – face-to-face meetings/video/conference calls including client project team up to senior stakeholders.

Key Responsibilities

  • Liaison with development to understand software functionality being delivered and to communicate any required new developments (enhancements and bug fixes).
  • Liaise with the Project Management Office (PMO) and appropriate departmental managers to ensure key deliverables and timescales are being met.
  • Collaborate with clients to identify strategic and operational efficiency opportunities.
  • Provide input and feedback to ION Product Management with respect to the usability, functionality, and supportability of the solutions such that improvements are made based on internal and customer feedback.
  • Participate in Implementation Analysis (IA) engagements and in writing of IA reports and executive summaries.
  • Discuss and document requirements liaising between the client and ION product and development, reviewing and suggesting in some cases alternative options rather than gap development.
  • Collecting and documenting requirements for new functionality requests made by customers.
  • Prepare and submit proposal requests for out-of-scope items.
  • Analyze, research, manage, and resolve functional (and other) inquiries received from customers during implementation projects.
  • Promptly record new issues and clearly and accurately communicate issue status and related details internally and externally.
  • Liaise with system users to remedy business or operational problems.
  • Identify where the assistance of ION technical hardware and software specialists is needed and coordinate internally as required.
  • Provide customer training for the ION Fixed Income solution and other components.
  • Assist the Client Services teams with more complex or escalated issues where specific knowledge of customer installations is required.
  • Provide updates to installation pre-requisites if requirements change.
  • Installation of software patches during implementation phase(s).

Other Duties

We might ask you to perform other tasks and duties as your role expands, e.g.

  • Project management roles
  • Technical account management roles
  • Implementation Analysis, acting as a SME

Requirements

  • Experience working within the Financial Services industry is essential.
  • Excellent analytical, interpersonal, and communication skills (verbal and written).
  • Must be able to work as part of a team, whilst also assuming responsibility for your own work.
  • Must be eager to learn new skills to enhance capabilities.
  • Must possess the capacity to communicate and translate between technical teams and business users to understand requirements and attain workable solutions.
  • Ability to manage client expectations and build strong, positive relationships based on trust.
  • Excellent organizational, time management, and multi-tasking abilities.
  • A proactive, solutions-focused, and can-do approach.
  • Self-motivated, hardworking, goal-oriented individual able to work with minimal supervision while contributing effectively to a team in a structured environment.
  • Ability to cope under pressure and manage priorities under tight deadlines.
  • A good understanding of, and experience with, the technologies used within the Financial Services industry.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Languages: English C1 level.

  • Implementation Specialist

    12 ore fa

    Pisa, Toscana, Italia ION A tempo pieno

    About IONWe're a leading provider of trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Our solutions are used by over 40% of the world's largest companies, and we've achieved significant growth since our founding in 1999.We offer careers that...

  • Business Development Specialist

    1 settimana fa

    Pisa, Toscana, Italia Ion A tempo pieno

    About the RoleWe are seeking a talented Business Development Specialist to join our team at Ion. As a Business Analyst, you will play a key role in supporting our trading and workflow automation solutions, as well as data processing and business intelligence.Key ResponsibilitiesSupport the development and implementation of business solutions to drive growth...

  • Business Development Specialist

    1 settimana fa

    Pisa, Toscana, Italia Ion A tempo pieno

    About the RoleWe are seeking a talented Business Development Specialist to join our team at Ion. As a Business Analyst, you will play a key role in supporting our trading and workflow automation solutions, as well as data processing and business intelligence.Key ResponsibilitiesSupport the development and implementation of business solutions to drive growth...

  • Process Engineering Specialist

    4 settimane fa

    Pisa, Toscana, Italia Takeda A tempo pieno

    Position Overview Note: Candidates belonging to protected categories will be given preferential consideration (Law No. 68/99) Job Title: Plant & Process Engineer Location: Pisa As a Plant & Process Engineer, you will play a crucial role in supporting the Process & Plant Engineering site Lead in executing both routine and extraordinary tasks...

  • Process and Plant Engineering Specialist

    4 settimane fa

    Pisa, Toscana, Italia Takeda A tempo pieno

    Position Overview Job Title: Plant & Process Engineer Location: Pisa We are seeking a dedicated Plant & Process Engineer to enhance our engineering capabilities and support our operational excellence initiatives. The ideal candidate will play a crucial role in various engineering activities and contribute to the overall efficiency of our...

  • Process Engineering Specialist

    4 settimane fa

    Pisa, Toscana, Italia Takeda Pharmaceutical A tempo pieno

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Unit Facility Specialist

    3 mesi fa

    Pisa, Italia IKEA A tempo pieno

    What you'll need to have PURPOSE OF JOB We take the lead in delivering safe, compliant, sustainable and innovative property solutions - with democratic design and life cycle cost on top of our mind. We actively maintain and secure that our properties are kept in relevant shape for the business. WHAT YOU'LL NEED TO HAVE - Educational background in...

  • Communication, Dissemination And Outreach Specialist

    2 giorni fa

    Pisa, Italia Trust-It Services Ltd A tempo pieno

    Communication, Dissemination and Outreach Specialist Posted on: 16 May 2024 Image Start Date: ASAP Work place: The Challenge Communicating and disseminating research results of complex Research & Innovation Open Science projects and engaging communities by means of a mix of state-of-the-art communication strategies.The effort is in the framework of...

  • Communication, Dissemination And Outreach Specialist

    2 giorni fa

    Pisa, Italia Trust-It Services Ltd A tempo pieno

    Communication, Dissemination and Outreach Specialist Posted on: 16 May 2024ImageStart Date: ASAPWork place: The Challenge Communicating and disseminating research results of complex Research & Innovation Open Science projects and engaging communities by means of a mix of state-of-the-art communication strategies. The effort is in the framework of...

  • Communication, Dissemination And Outreach Specialist

    1 giorno fa

    Pisa, Italia Trust-It Services Ltd A tempo pieno

    Communication, Dissemination and Outreach SpecialistPosted on: 16 May 2024 Image Start Date:ASAPWork place:The ChallengeCommunicating and disseminating research results of complex Research Innovation Open Science projects and engaging communities by means of a mix of state-of-the-art communication strategies.The effort is in the framework of pan-European...

  • Communication, Dissemination And Outreach Specialist

    2 giorni fa

    Pisa, Italia Trust-It Services Ltd A tempo pieno

    Communication, Dissemination and Outreach SpecialistPosted on: 16 May 2024 Image Start Date:ASAPWork place:The ChallengeCommunicating and disseminating research results of complex Research & Innovation Open Science projects and engaging communities by means of a mix of state-of-the-art communication strategies. The effort is in the framework of pan-European...

  • Process Engineering Specialist

    1 mese fa

    Pisa, Italia Takeda Pharmaceutical A tempo pieno

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use.I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...

  • Engineering Solutions Specialist

    1 mese fa

    Pisa, Italia Takeda Pharmaceutical A tempo pieno

    By clicking the "Apply" button, I acknowledge that my employment application process with Takeda will commence and that the information I provide in my application will be processed in accordance with Takeda's Privacy Notice and Terms of Use.I further confirm that all information I submit in my employment application is accurate to the best of my...

  • Calibration Specialist

    2 mesi fa

    Pisa, Italia Takeda Pharmaceutical A tempo pieno

    **_ Annuncio dedicato_** alle persone appartenenti alle **_categorie protette_** - **_legge 68/99_** JOB TITLE: Calibration Specialist LOCATION**:Pisa** ABOUT THE ROLE: **_ OBJECTIVES/PURPOSE _** - Ensure the management and execution on the shop floor of calibration activities, according to the annual planning and in compliance with GMP - Collaborate for...

  • Trainee Unit P&C Manager

    3 mesi fa

    Pisa, Italia IKEA A tempo pieno

    What you'll be doing day to day But what is Trainee? Is this case, is a person who will be included in a training and development process alongside the P&C Manager for a certain period of time with the goal of acquiring all the necessary skills to cover that role in the future. You will support the P&C Manager and you will be a business partner for...

  • Area Manager

    3 mesi fa

    Pisa, Italia Werfenlife Sa. A tempo pieno

    The Area Manager is responsible for developing and coordinating commercial strategies and sales policies in the geographical area of competence, in order to pursue the commercial development objectives assigned, both in the public and private sectors.He/she coordinates and manages a team of people, with different levels of responsibility (Sales Rep, KAM and...

  • Area Manager

    3 settimane fa

    Pisa, Italia Werfenlife Sa. A tempo pieno

    The Area Manager is responsible for developing and coordinating commercial strategies and sales policies in the geographical area of competence, in order to pursue the commercial development objectives assigned, both in the public and private sectors.He/she coordinates and manages a team of people, with different levels of responsibility (Sales Rep, KAM and...

  • Area Manager

    3 giorni fa

    Pisa, Italia Werfenlife Sa. A tempo pieno

    The Area Manager is responsible for developing and coordinating commercial strategies and sales policies in the geographical area of competence, in order to pursue the commercial development objectives assigned, both in the public and private sectors.He/she coordinates and manages a team of people, with different levels of responsibility (Sales Rep, KAM and...

  • Electrician (M/F/d)

    3 mesi fa

    Provincia di Pisa, Toscana, Italia Enapter A tempo pieno

    **About Enapter and what we do**: Enapter is a rapidly growing energy technology company with offices in Italy, Germany and Thailand. We develop and produce Anion Exchange Membrane (AEM) electrolysers that enable low-cost green hydrogen production at any scale. We are looking for an Electrician to join our electrolyser commissioning teams at our new...

  • Mechanical Fitter

    3 mesi fa

    Provincia di Pisa, Toscana, Italia Enapter A tempo pieno

    **About Enapter and what we do**: Enapter is a rapidly growing energy technology company with offices in Italy, Germany and Thailand. We develop and produce Anion Exchange Membrane (AEM) electrolysers that enable low-cost green hydrogen production at any scale. We are looking for a Mechanical Fitter to join our electrolyser commissioning teams at our new...

  • Area Manager

    4 mesi fa

    Provincia di Pisa, Toscana, Italia Instrumentation Laboratory spa A tempo pieno

    The Italian IVD market is constantly changing. Private and public customers are consolidating and creating larger and larger facilities, looking for efficient, automated solutions and new services. Procurement processes are also evolving and consolidating, seeking to improve ROI. At the same time, regulations and especially compliance requirements are being...