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Service Readiness Expert

2 mesi fa

Genoa, Liguria, Italia Philips International A tempo pieno

Job Summary

We are seeking a highly skilled Service Readiness Expert to join our team at Philips International. As a key member of our Service Readiness team, you will play a critical role in ensuring the successful commercialization of our products and services.

Key Responsibilities

  • Execute service expert testing and validation plans to support commercialization programs
  • Coordinate and verify WW service plans and activities with the global service community throughout the post-commercial release life cycle of each product
  • Work closely with the Service Readiness Lead to regularly review new programs and software versions to assess service delivery requirements, resources, and training needs
  • Update and support the Customer Support Product Plan (CSPP)
  • Define service training requirements for assigned products or programs
  • Gather and improve product serviceability as input for upcoming program requirements
  • Create and review commercialization deliverables, including service documentation, customer documentation, and training packages
  • Perform validation of software releases by FCO (Field Change Order) process
  • Manage the First of Kind (FOK) installation as a Subject Matter Expert (SME) and provide relevant feedback to stakeholders
  • Implement improvement opportunities based on service feedback associated with customer experience, product, and operations
  • Assume a SME role (with related certification) for third-party software and solutions
  • Responsible for service readiness of new platform service deliverables

Requirements

  • University Degree/Master Degree or equivalent in IT, technical field, or related field
  • 1-3 years experience in Service/Technical engineering, preferably related to radiology informatics
  • Strong ability to collaborate with internal and external stakeholders
  • Strong team player attitude
  • Good flexibility and positive attitude towards changes
  • English language skills in addition to Italian as local language