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Sales Representative

2 mesi fa

Florence, Toscana, Italia Tessilform Spa A tempo pieno

About the Role

The Sales Assistant represents the Company with clients: is a professional in sales and puts his/her talent to the company service and to the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in the store.

Responsibilities

  • Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
  • Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
  • Cooperates with his colleagues, to create a positive atmosphere in the store, and cultivates his own performance level
  • Receives and displays the products according to the established procedures
  • Constantly maintains a tidy working place, in harmony with company dispositions
  • Sales Is responsible for the sales process following the company standards
  • Supplies for and maintains a high level of customer service
  • Manages commercial relations with clients in order to assure a higher level of satisfaction and enhance each phase of the commercial relation
  • Takes part in the store meeting Client Management and CRM
  • Assures the after-sales service with the same level of efficiency and care, in order to maintain the client's satisfaction and loyalty with the aim of promoting the Brand image
  • Manages claims with the supervisor's support
  • Turns every touch point with customers into a positive situation, always promoting the Brand image
  • Communicates to the Direction the collected information regarding clients
  • Executes the follow-up of clients' requests
  • Product Participates in all the product presentations done in the store
  • Deeply knows all products in his category and he is promptly updated on all the product categories present in the store
  • Assures the appropriate care (cleaning, cure, replacement etc.) of the products in his/her sector
  • Visual Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance
  • Stock Is always updated on the Store stock in order to optimize sales
  • Participates to end of the year, sector and rotation inventory for each product category
  • Thefts and losses Respects the assigned position in order to prevent thefts and losses, and has to coordinate with colleagues in case of movement
  • Swiftly points out to his supervisor if something is missing

About You

We are looking for a professional with:

  • Good level of English (written & spoken)
  • Retail or service industry strong experience
  • Ability to communicate and inspire customers & store colleagues
  • Great customer service skills and problem solving
  • Good standard of numeracy
  • Strong organisational skills

About Us

Tessilform Spa is a dynamic company that values diversity and inclusion. We are a family-owned business that thinks globally, but remains loyal to its original core values. We thrive to create a diverse and welcoming workplace that includes colleagues with different backgrounds and experiences.