Customer Support Specialist

7 giorni fa

Milano, Lombardia, Italia Docebo A tempo pieno

About the Role:

As a Technical Support Analyst, you will play a crucial role in enhancing our customers' experiences. Your primary responsibility will be to assist clients with technical challenges and inquiries, ensuring they maximize the use of our software solutions.

Key Responsibilities:

  • Respond to incoming customer inquiries via phone, chat, or ticketing system, efficiently gathering information to resolve issues.
  • Utilize your troubleshooting skills to investigate technical problems and escalate to specialized teams when necessary.
  • Engage in meaningful dialogue with customers to set realistic expectations regarding response and resolution times.

Preferred Qualifications:

  • Ability to articulate software-related concepts to clients clearly.
  • A passion for assisting others and providing exceptional service.
  • Previous experience in technical support within a SaaS environment is advantageous.

Ideal Candidate Profile:

  • You possess a proactive approach to resolving customer issues.
  • You thrive in a dynamic and fast-paced setting.
  • You take ownership of your responsibilities and strive for continuous improvement.
  • You are confident and enjoy celebrating team successes.

Essential Skills:

  • Fluency in English is required.
  • Ability to conduct conversations in a technical context for extended periods.
  • Capability to comprehend complex technical documentation.
  • Strong interpersonal skills and a professional demeanor.
  • Ability to manage multiple tasks efficiently while meeting deadlines.
  • Consistent achievement of performance metrics.

Benefits:

  • Generous vacation policy with additional floating holidays.
  • Employee share purchase plan.
  • Opportunities for career advancement and internal mobility.
  • Participation in various employee resource groups.
  • Flexible work arrangements to support collaboration and focus time.

About Docebo:

At Docebo, we empower learning experiences for over 3000 clients globally with our innovative, AI-driven solutions. Our commitment to core values—Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact—drives our success. Join us in shaping the future of learning technology.

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