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Sales and Stock Management Associate

2 mesi fa


Milano, Lombardia, Italia Tn Italy A tempo pieno
About the Role

We are seeking a highly skilled and motivated individual to support our sales and stock management teams in our luxury retail environment. As a Sales and Stock Management Associate, you will play a critical role in maximizing sales performance, fostering customer relationships, and ensuring seamless stock management.

Key Responsibilities
  • Welcome and serve customers with exceptional in-store experience, providing personalized attention and guidance.
  • Maintain and develop client relationships through individualized approaches, leveraging CRM and digital tools.
  • Engage in cross-selling with all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
  • Stay up-to-date on fashion trends and competitors, ensuring a deep understanding of the luxury market.
  • Prove expertise in Brand and product knowledge, effectively communicating the value proposition to customers.
  • Address customer complaints in a professional manner, escalating issues to the line manager when necessary.
  • Maintain a high standard of shop floor and visual display, adhering to Company operational guidelines and stock procedures.
  • Contribute to ensuring a secure environment, preventing product thefts and protecting valuable materials in the warehouse.
  • Manage daily goods receipt, arrange merchandise according to Corporate procedures, and prepare products for the sales floor and special areas.
  • Organize and perform product counting and stock-takes, ensuring accurate inventory levels.
  • Track product flow through the SAP system, managing the product flow during repairs and markdowns.
  • Guarantee timely returns, shop-to-shop transfers, and e-commerce delivery, adhering to corporate guidelines and deadlines.
Requirements
  • Fluent spoken English and Russian, with other languages a plus.
  • High affinity for luxury products and a deep understanding of the luxury market.
  • Strong sense of responsibility, with the ability to work independently and as part of a team.
  • Organized and detail-oriented, with a mature and assertive approach.
  • Business/Retail Management degree or equivalent, with a passion for luxury, fashion, art, and design.