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Cx Director, Europe

2 mesi fa

Milano, Lombardia, Italia Rentokil Pest Control South Africa A tempo pieno
About the Role

We are seeking a highly experienced Customer Experience Director to lead our European region. As a senior CX leader, you will be responsible for setting and implementing the CX strategy across the region, focusing on improving customer satisfaction, retention, and commercial performance.

Key Responsibilities
  • Develop and implement a comprehensive CX strategy for the European region, aligned with the company's overall vision and goals.
  • Lead a team of CX professionals to deliver exceptional customer experiences across multiple markets and channels.
  • Collaborate with cross-functional teams to ensure seamless execution of CX initiatives and projects.
  • Measure and report on CX key performance indicators (KPIs), including Net Promoter Score (NPS) and Customer Satisfaction (C-SAT) metrics.
  • Build and maintain strong relationships with key stakeholders, including country leaders, suppliers, and business partners.
  • Stay up-to-date with industry trends and best practices in CX, and apply this knowledge to drive business growth and improvement.
Requirements
  • Proven experience as a senior CX leader in a large multinational company, with a strong track record of delivering CX transformations and improvements.
  • Excellent leadership and management skills, with the ability to inspire and motivate a team of CX professionals.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and drive business decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Fluency in English, with the ability to communicate effectively in a global business environment.
About Us

Rentokil Pest Control South Africa is a leading provider of pest control and hygiene services, operating in multiple markets across the region. We are committed to delivering exceptional customer experiences and driving business growth through innovative CX strategies.