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Sales and Customer Service Representative
2 mesi fa
About Us
Massage Envy Franchising, LLC is a leading provider of massage and wellness services. We are committed to delivering an exceptional experience to our clients and supporting the growth and development of our team members.
Job Summary
We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be responsible for providing outstanding customer service, promoting our services, and supporting the growth of our client base.
Key Responsibilities
• Provide exceptional customer service and ensure that every client feels valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services
• Sell the Massage Envy Wellness Program and encourage homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, and addressing questions
• Help grow and retain a client base through in-person and phone outreach
Requirements
• High school diploma or equivalent required
• Previous retail or sales experience preferred
• Critical thinking and excellent math and computer skills
• Great people skills and ability to establish positive relationships with guests
• Supporters of total body care with a general knowledge of massage and skin care services
What We Offer
• Competitive base pay of $14 - $16/hour plus bonuses and commissions
• Employer-paid healthcare, including medical, dental, and vision plans
• Matching 401(k) plan
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• Flexible schedule for a better work-life balance
• In-depth product and service training
• Free massage, skincare, or stretch service each month
• 40% off all products
