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Food and Beverage Service Professional

2 mesi fa

Milano, Lombardia, Italia Melia Hotels International A tempo pieno

Job Summary

We are seeking a skilled and courteous Waiter to join our team at Meliá Hotels International. As a Waiter, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities

  • Ensure compliance with quality standards and provide attentive service to guests, ensuring their satisfaction and loyalty to our hotel.
  • Participate in briefings at the beginning of each shift to receive information on dishes of the day, VIPs, groups, and general comments.
  • Deliver room service in a timely and correct manner, following SOPs and ensuring that service is provided with a smile.
  • Present the service in line with quality and presentation standards, checking that all items are included, such as cutlery, salt cellar, napkins, sauces, dressings, etc.
  • Handle services with extreme caution to avoid accidents, spillage, or breakages, complying at all times with safety regulations.
  • Presents the bill to the customer in strict compliance with procedures depending on the form of payment.
  • Is punctual and complies with policies and procedures regarding discipline, presentation, work schedules, transit areas, and safety regulations defined by the hotel.
  • Attends departmental meetings and constantly takes part in scheduled training for their position.

Customer Experience

  • Be knowledgeable of the Brand philosophy and comply with the standards, operational, and identity manuals that apply to their department.
  • Ensure the customer's experience and personalize their stay, anticipating their needs and exceeding their expectations.
  • Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
  • Be knowledgeable of the Voice of the Customer goals and execute the necessary actions to achieve them.
  • Support their manager with the Sensory Architecture established for their areas.
  • Be knowledgeable and promote the hotel's services and facilities as well as the entertainment program, experiences, and events.

Health & Safety/Healthy Workplace

  • Be knowledgeable of the hotel's evacuation plan.
  • Be knowledgeable of the personal protective equipment and use it correctly.
  • Be knowledgeable of the methods, work procedures, and risks inherent to their activity.
  • Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

Requirements

EDUCATION AND TRAINING: Compulsory Secondary Education and/or Higher. Training according to the position

LANGUAGES: Local language (depending on the geographical location of the property) and advanced English. A third language will be highly valuable.

SPECIFIC KNOWLEDGE: Teamwork skills, proactivity to excellence, dynamism, and organization. Clear customer and detail orientation

EXPERIENCE: At least 1 year's experience in a similar position or 2 years as an assistant waiter.