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Client Delivery Manager

2 mesi fa

Roma, Lazio, Italia Sap A tempo pieno
About the Role

SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud-hosted infrastructure, technical, and application managed services to our SAP private cloud customers.

Key Responsibilities
  • Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
  • Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
  • Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
  • Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
  • Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
  • Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
Requirements
  • Fluency in Italian and English is mandatory.
  • Fluency in Spanish, German, Portuguese or Turkish language is an advantage.
  • Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
  • Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
  • Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
  • Good understanding of technical infrastructure and virtualized system landscapes.
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
  • Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

At SAP, you can bring out your best.

We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.