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Reservations Team Leader

2 mesi fa

Florence, Toscana, Italia Italian Hospitality Collection A tempo pieno

Job Overview

Reservations Team Leader - Italian Hospitality Collection

We are seeking a Reservations Team Leader to oversee the reservation operations for our esteemed hotel brand. This role will report directly to the General Manager and is crucial for ensuring the highest standards of service and efficiency in our booking processes.

Key Responsibilities

The primary focus of this position includes:

  • Maximizing occupancy rates, average daily rates (ADR), and overall revenue from room bookings.
  • Ensuring compliance with brand standards and procedures for quality assurance.
  • Leading and managing the reservations team, overseeing both direct and indirect bookings.

The ideal candidate will exhibit a strong commitment to our brand's values, possess excellent communication skills, and demonstrate proficiency in negotiation and time management.

Essential Qualifications

  • A minimum of 3 years of experience in the travel industry, particularly in a reservations or customer service role.
  • Proficiency in Italian and English, both written and spoken.
  • Must be an EU citizen or hold a valid work visa.

Preferred Qualifications

  • Strong computer skills and familiarity with hotel management systems.
  • At least 2 years of experience in a reservations or operations capacity.
  • Previous experience with an internationally recognized hotel brand.
  • Additional language skills, particularly in French or German, are advantageous.

Leadership Responsibilities

  • Foster a positive and collaborative environment within the reservations team.
  • Conduct performance evaluations and provide constructive feedback.
  • Mentor and train team members on their roles and responsibilities.
  • Lead by example and inspire the team through effective leadership.
  • Participate in the recruitment process for new team members as necessary.

Reservation Management Duties

  • Organize and oversee all reservation activities, ensuring efficiency and accuracy.
  • Maintain the integrity of the reservation systems.
  • Collaborate with marketing teams to develop promotional programs.
  • Ensure timely and efficient handling of all reservation requests.
  • Build and maintain strong relationships with all hotel staff to promote a cooperative work environment.

Performance Metrics

  • Monitor room revenue and occupancy rates against budgetary goals.
  • Analyze market trends to inform pricing and promotional strategies.
  • Ensure high levels of customer satisfaction through effective service delivery.

Personal Attributes

The successful candidate will demonstrate:

  • Strong organizational and time management skills.
  • Excellent communication abilities, both verbal and written.
  • A proactive approach to problem-solving and decision-making.
  • The ability to adapt to changing circumstances and maintain productivity.
  • A passion for achieving targets and contributing to team success.

This role offers an exciting opportunity to contribute to the success of our hotel brand while leading a dedicated team in a dynamic environment.