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Technical Solutions Specialist

2 mesi fa

Milano, Lombardia, Italia Enghouse Systems A tempo pieno
About the Role

We are seeking a highly skilled Technical Solutions Specialist to join our team at Enghouse Interactive. As a key member of our pre-sales team, you will be responsible for providing expert technical and consultative support to our sales team, driving business objectives and delivering innovative solutions to our clients.

Key Responsibilities
  • Technical Support: Collaborate closely with the sales team to provide expert technical support, driving business objectives and delivering tailored solutions to our clients.
  • Pre-sales and Quotation: Lead the pre-sales process, from understanding client requirements to defining project scope, performance, timelines, and costs.
  • Client Engagement: Partner with the sales force to analyze and understand both new and existing clients' needs and processes, crafting tailored solutions that meet their business objectives.
  • Product Demonstrations: Conduct compelling product demonstrations that showcase the value of our solutions and drive business growth.
  • Documentation: Prepare comprehensive documentation to support sales efforts and project implementations.
  • Project Transition: Act as the bridge between the sales and implementation teams, ensuring a smooth transition and successful project outcomes.
  • Internal Advocacy: Represent client technical and infrastructure requirements within the company to ensure solution alignment and project success.
Required Qualifications
  • Experience: Minimum of years in a Pre-sales role, preferably within the Contact Center or Customer Experience sectors.
  • Technical Proficiency: Strong knowledge of CTI Contact Center environments, Linux, and Microsoft operating systems.
  • Communication Skills: Excellent verbal and written communication skills in English.
  • Problem-Solving: Demonstrated ability to analyze complex situations and propose effective solutions.
  • Team Player: Strong team orientation with the ability to work collaboratively across departments.
  • Willingness to Travel: Availability for travel as required by the role.
Preferred Qualifications
  • Educational Background: Degree in Computer Science or Computer Engineering with a technical or management focus.
  • Certifications: Certifications in CRM, CTI environments, or related fields are highly valued.
  • Web Technologies: Proficiency in web-oriented languages such as JavaScript, jQuery, CSS, and HTML.
Why Join Us?

At Enghouse Interactive, you'll be part of a global team that is redefining the Customer Experience landscape. We offer a collaborative work environment, opportunities for professional growth, and the chance to work on cutting-edge technology that impacts millions of users worldwide.