Technical Support Specialist

1 settimana fa

Rome, Italia Remotely A tempo pieno

Job DescriptionAre you a tech-savvy individual looking to start a career in technical support without the need for a degree or prior experience? NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Technical Support Specialists. In this entry-level role, you will be the first point of contact for our users, providing expert technical assistance and ensuring a seamless experience for all.ResponsibilitiesRespond to technical inquiries via chat, email, and phone in a timely and professional mannerDiagnose and troubleshoot software and hardware issuesProvide step-by-step guidance to users to resolve technical problemsAssist users with navigating our platform and utilizing its features effectivelyMaintain a high level of customer satisfaction through excellent communication and problem-solving skillsCollaborate with team members to continuously improve support processes and user experienceDocument and escalated complex technical issues to the appropriate departments when necessaryParticipate in training sessions to stay updated on product knowledge and technical support best practicesRequirementsNo degree requiredNo prior experience needed; we will provide comprehensive trainingStrong technical aptitude and problem-solving abilitiesExcellent written and verbal communication skillsAbility to work independently and as part of a teamReliable internet connection and a quiet workspacePositive attitude and a willingness to learnBenefitsCompetitive hourly pay ($15-$18/hr)Flexible work-from-home scheduleComprehensive training programOpportunities for growth and advancement within the companySupportive team environmentAccess to exclusive gig opportunitiesHow to ApplyReady to join the NoGigiddy team and start your career in technical support? Apply now by sending your resume and a brief cover letter explaining why you're the perfect fit for this role to Equal Opportunity EmployerNoGigiddy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Join NoGigiddy today and take the first step towards a rewarding career in technical support#J-18808-Ljbffr

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