Head of Operations → COO → Co-Founder

We are building the mobility infrastructure for moving vehicles without owning them. A professional driver operates the customer’s car — ensuring both the owner and the vehicle get where they need to be, safely and efficiently. We are launching in Milan with a roadmap for rapid European and global expansion. This is a Founding Team role. About the Role We are looking for a Founding Head of Operations — a builder who will architect our operations machine from zero and scale it across markets. This is not a role for an "optimizer." This is a role for a systems architect. You will create the protocols, standards, and playbooks that will power Safix in every city we enter. The Path: Head of Operations → COO → Co-Founder (Equity-based, results-driven). What You Will Do Operations Infrastructure Design and implement SOPs for vehicle handoff, trip execution, and asset return. Build high-stakes quality control systems: inspections, photo-documentation, and incident protocols. Create real-time operations monitoring and performance frameworks. Develop crisis response playbooks (SLAs: 15 min / 2 hour / 24 hour). Build the driver certification program: safety, Asset Care (handling high-value vehicles), and service ethics. Design driver assessment and automated quality scoring systems. Create "City Launcher" training modules for rapid market expansion. 3. Scalable Growth Build a driver hiring and vetting pipeline that scales without human bottleneck. Design and execute the "Market Launch Playbook." Establish partner onboarding processes (venues, B2B fleets, and auto-dealers). Define and track the North Star operational KPIs. 4. Strategic Operations Monitor marketplace liquidity and competitive landscape. Translate operational data into product improvements. Support budgeting and unit economics optimization to ensure 100% scalability. What You’ll Need Must-have: 3+ years in operations, logistics, marketplace, or mobility. Proven experience building systems from scratch (not just managing existing ones). Ability to thrive in high ambiguity — you create structure where there is none. Extreme analytical skills — you speak in data and think in systems. Hands-on problem-solving approach. Strong Plus: Experience in ride-sharing, car-sharing, or fleet management. Experience launching new cities or international markets. Early-stage startup "war-time" experience. Why This is Different You aren't "joining" a company — you are building the asset you own. Founding Team Structure Entire team is building on Equity. Salary starts when revenue starts. We are looking for partners, not employees. The Path Stage 1 (Head of Ops ): Launch Milan, build the Academy, prove the model. Stage 2 (COO ): Scale operations across Italy and sign first B2B contracts. Stage 3 (Co-Founder ): Lead global expansion and own a significant part of the business. Equity: Meaningful founding stake. Specific % discussed individually based on the value and experience you bring. This is NOT for you if You need a manual or instructions to follow. You wait for 100% of the data before making a move. You are an optimizer, not a creator. You need a salary from Day 1. You see a "Milan startup" instead of a "Global Infrastructure Platform." How to Apply One message. No resume. Builder Proof: What did you build from zero? (3–5 lines of concrete results). Systems Thinking: We are scaling to 10 cities. What 3 operational systems must be bulletproof to prevent the business from collapsing? Executions: Tomorrow is the Milan launch. You have 5 drivers, 8 venue partners, and the app is live. What do you do in the first 48 hours? I am looking for a partner who sees the same horizon I do — and knows how to lay the first brick today. #J-18808-Ljbffr