Data Management Customer Journey Expert
18 ore fa
The role combines expertise in data management and customer journey optimization to ensure accurate, high-quality data flows and leverage insights for enhancing customer experience. The position supports business decisions through robust data governance and analytics while designing and improving customer journeys across multiple channels. Key ResponsibilitiesData Governance & Quality: Implement and maintain data management standards, ensuring accuracy, consistency, and compliance across systems. Data Architecture & Migration: Support data migration projects and contribute to the development of scalable data architectures. Customer Journey Mapping: Design, monitor, and optimize customer journeys to improve engagement and satisfaction across touchpoints. Analytics & Insights: Analyze data to identify trends, opportunities, and actionable insights for product and service improvements. Stakeholder Collaboration: Work closely with cross‑functional teams to align data strategies with customer experience initiatives. Continuous Improvement: Recommend enhancements to processes, tools, and methodologies to drive efficiency and innovation.Required Skills & CompetenciesTechnical Skills:Data governance and quality management Data architecture and migration methodologiesProficiency in analytics and reporting toolsBehavioral Skills:Strong communication and collaboration abilities Customer‑centric mindset with problem‑solving skills Ability to make data‑driven decisionsWorking Conditions Full Time Duration Permanent Location Milan (hybrid) About ING ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital
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Data Management Customer Journey Expert
18 ore fa
Via Milano, Italia ING Group A tempo pienoThe role combines expertise in data management and customer journey optimization to ensure accurate, high-quality data flows and leverage insights for enhancing customer experience. The position supports business decisions through robust data governance and analytics while designing and improving customer journeys across multiple channels. Key...
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Data Management Customer Journey Expert
6 giorni fa
Milano, Italia ING A tempo pienoThe Tribe mission is to deliver data for Global and Local needs, either regulatory or business driven, through the current and target data infrastructure, while ensuring Data management and Data Quality, as key added values for the Bank. The Customer Journey Expert plays a crucial role in understanding customer needs and translating into deliverables and...
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Data Management Customer Journey Expert
18 ore fa
Milano, Italia ING A tempo pienoThe role combines expertise in data management and customer journey optimization to ensure accurate, high-quality data flows and leverage insights for enhancing customer experience. The position supports business decisions through robust data governance and analytics while designing and improving customer journeys across multiple channels. Key...
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Data Management Customer Journey Expert
18 ore fa
Milano, Italia ING Group A tempo pienoThe role combines expertise in data management and customer journey optimization to ensure accurate, high-quality data flows and leverage insights for enhancing customer experience. The position supports business decisions through robust data governance and analytics while designing and improving customer journeys across multiple channels. Key...
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Data Governance
18 ore fa
Milano, Italia ING Group A tempo pienoA leading international bank is seeking a data management expert in Milan to enhance customer experiences through robust data governance and journey optimization. The role offers opportunities to lead data architecture projects and analyze insights for product improvements. The ideal candidate will have strong communication skills and a customer-centric...
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Data Management Customer Journey Expert
1 settimana fa
Milano Marittima, Italia ING Bank N.V. A tempo pienoHe/she will deliver highest quality documentation and test design for projects and initiatives, will support the business in gathering functional requirements to then create test scenarios and feed engineers backlog. The Tribe mission is to deliver data for Global and Local needs, either regulatory or business driven, through the current and target data...
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Data Management Customer Journey Expert
1 giorno fa
Milano, Lombardia, Italia ING A tempo pienoThe role combines expertise in data management and customer journey optimization to ensure accurate, high-quality data flows and leverage insights for enhancing customer experience. The position supports business decisions through robust data governance and analytics while designing and improving customer journeys across multiple channels.Key...
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Data Management Customer Journey Expert
1 giorno fa
Milano, Lombardia, Italia ING A tempo pienoREQ 13/01/2026IT Business AnalysisMilaan, ItaliëING BankThe role combines epertise in data management and customer journey optimization to ensure accurate, high-quality data flows and leverage insights for enhancing customer eperience. The position supports business decisions through robust data governance and analytics while designing and improving...
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Business Analyst
5 giorni fa
Milano, Italia Oliver James Associates A tempo pienoFor the Digital Change and Transformation department I'm looking for a **Business Analyst - Customer Journey Expert** with strong affinity with IT (app and web related). **Key Responsibilities**: - Analysis: Breaking down problems and issues into sub-components; thoroughly examining the costs, benefits and risks of various options prior to selecting a...
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Data Governance
18 ore fa
Milano, Italia ING A tempo pienoAn international digital bank is seeking a talented professional in Milan for a data management role. The position combines data governance and customer journey optimization, ensuring high-quality data flows that enhance customer experience. Responsibilities include maintaining data management standards, supporting data migrations, and optimizing customer...
