Data Management Customer Journey Expert

6 giorni fa

Milano, Italia ING A tempo pieno

The Tribe mission is to deliver data for Global and Local needs, either regulatory or business driven, through the current and target data infrastructure, while ensuring Data management and Data Quality, as key added values for the Bank.

The Customer Journey Expert plays a crucial role in understanding customer needs and translating into deliverables and contributes to the backlog planning and execution of the squad.

**Key Responsibilities**
- He/She delivers the customer journey strategy, manages the stakeholders, and formulates the product/service, process and channel policy in line with external regulations, risk and compliance policies.
- He/She optimizes processes in a customer friendly way to maximize customer and business value. This also incorporates the translation of functional to technical requirements (and vice versa) including testing and acceptance.
- He/She monitors the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality.
- He/She contributes to the backlog management (collection, analysis and prioritization) of the squad, liaising with the Product Owner, the IT Area Lead and the Tribe Lead.
- He/She can have the role of Product Owner within the squad.
- He/She indicates solutions and leads the squad in the implementation of the Data Management and Data Quality principles, with specific focus on the target Data Lake infrastructure.
- He/She manages the relationship with stakeholders externals to the Tribe (other Tribes, Support functions) in order to collect needs, highlight issues, identify solutions and manage the escalation process, liaising with the Product Owner, the IT Area Lead and the Tribe Lead.
- He/She gives particular attention in managing Minimum Standards and operative model, checks the delivery of all the required documents related to development and planning activities and to DWH/DL Risk Control Self-Assessment (RCSA).

**Requirements**:

- University degree
- 5+ years within DWH environments as analyst
- Proven experience in Data Management/Data Quality projects
- Used to work in complex and international environment
- Proven stakeholder management capability
- Ability to keep tracking of progression and anticipate issues
- Fluent English (written and spoken)
- Experience gained within financial services is a plus
- Experience in Agile working environment is a plus
**Other skills**:

- Strong risk awareness
- Excellent relationship skills
- Excellent planning skills
- Result oriented
- Excellence in execution
**Duration**: Permanent
**Work location**: Milan

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