Technical Support Specialist

2 settimane fa

Rome, Italia Remotely A tempo pieno

Job Description Are you a tech-savvy individual looking to start a career in technical support without the need for a degree or prior experience? NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Technical Support Specialists. In this entry-level role, you will be the first point of contact for our users, providing expert technical assistance and ensuring a seamless experience for all. ResponsibilitiesRespond to technical inquiries via chat, email, and phone in a timely and professional manner Diagnose and troubleshoot software and hardware issues Provide step-by-step guidance to users to resolve technical problems Assist users with navigating our platform and utilizing its features effectively Maintain a high level of customer satisfaction through excellent communication and problem-solving skills Collaborate with team members to continuously improve support processes and user experience Document and escalated complex technical issues to the appropriate departments when necessary Participate in training sessions to stay updated on product knowledge and technical support best practicesRequirementsNo degree required No prior experience needed; we will provide comprehensive training Strong technical aptitude and problem-solving abilities Excellent written and verbal communication skills Ability to work independently and as part of a team Reliable internet connection and a quiet workspace Positive attitude and a willingness to learnBenefitsCompetitive hourly pay ($15-$18/hr) Flexible work-from-home schedule Comprehensive training program Opportunities for growth and advancement within the company Supportive team environment Access to exclusive gig opportunitiesHow to Apply Ready to join the NoGigiddy team and start your career in technical support? Apply now by sending your resume and a brief cover letter explaining why you're the perfect fit for this role to Equal Opportunity Employer NoGigiddy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join NoGigiddy today and take the first step towards a rewarding career in technical support #J-18808-Ljbffr

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