Front Office Supervisor
2 settimane fa
Job Description The Front Office Supervisor oversees daily front desk operations, supervises staff, manages guest relations and problem resolution, and ensures efficient check-in/check-out processes and adherence to hotel standards. Key responsibilities include assisting with guest services, training and scheduling front desk agents, coordinating with other departments, handling payments and billing, maintaining records, and ensuring positive guest experiences. Reports to: Director of Rooms MAIN DUTIES AND RESPONSIBILITIES Supervise, train, and schedule front desk staff to ensure smooth operations. Handle guest inquiries, manage check-in and check-out procedures, and resolve guest complaints promptly and professionally. Ensure efficient running of the front desk, monitor room assignments, manage reservations, and oversee cash handling and billing Liaise with other departments, such as housekeeping and maintenance, to ensure guest requests are met and hotel standards are maintained. Maintain accurate guest records, logs, and financial reports. Strive to create a positive and seamless guest experience by going the extra mile to exceed expectations. Implement and enforce hotel policies and procedures, ensuring compliance with standards. Qualifications REQUIREMENTS Minimum 2 years experience in Front Office of 5 star hotels Evidence of self-development and development of others Excellent verbal and written communication skills for interacting with guests and staff in English . Second language is a plus. A strong commitment to providing exceptional customer service. · Proficiency in using property management systems (PMS) such as Opera Cloud and Microsoft Office Suite References Additional Information OUR OFFER Fixed term working contract of 9 months as from April 2026 according to CCNL Settore Turismo (Federalberghi) . Staff well-being initiatives and events to promote collaboration and inclusion Training activities and rewards linked to quality of service Staff canteen Uniform and uniform cleaning 5/7 working days No lodging facilities Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso. L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti
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Luxury Front Office Supervisor – Florence
2 settimane fa
Florence, Italia Altro A tempo pienoUna prestigiosa struttura di lusso cerca un Front Office Supervisor a Firenze per garantire un'esperienza eccezionale agli ospiti. La figura supervisionerà il front office, gestirà un team di lavoro e interagirà con gli ospiti. È richiesta esperienza nel settore alberghiero, eccellenti capacità di leadership e comunicazione, e conoscenze di software di...
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Front Office Supervisor — Luxury Hotel
1 settimana fa
Florence, Italia Altro A tempo pienoA prestigious hotel collection is seeking a Front Office Supervisor for its location in Florence, Italy. The ideal candidate will have at least 2 years of experience in a 5-star hotel setting and strong communication skills in English. Responsibilities include supervising front desk operations, ensuring a seamless guest experience, and collaborating with...
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Assistant Front Office Manager
4 settimane fa
Florence, Italia Altro A tempo pienoResponsibilitiesSupport the Front Office Manager in overseeing reception operations; Ensure that reception team members adhere to Forbes standards; In the absence of the Front Office Manager, lead daily briefings/handovers and regularly review the booking schedule; Assist the Front Office Manager in training and supervising the team; Ensure guest requests...
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Front Office Supervisor
1 settimana fa
Florence, Italia Château de Mercuès A tempo pienoDescrizione dell'azienda Borgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle suggestive colline fiorentine, a pochi minuti dal centro storico. La struttura, parte della prestigiosa collezione Relais & Châteaux, offrirà 32 camere e suite eleganti, una villa privata, una spa esclusiva, una piscina riscaldata, due...
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Front Office Supervisor
1 settimana fa
Florence, Italia Borgo Pignano Florence A tempo pienoDétail de l'offre Borgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle suggestive colline fiorentine, a pochi minuti dal centro storico. La struttura, parte della prestigiosa collezione Relais & Châteaux, offrirà 32 camere e suite eleganti, una villa privata, una spa esclusiva, una piscina riscaldata, due ristoranti...
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Front Office Supervisor Stagione 2026 Borgo Pignano Florence
2 settimane fa
Florence, Italia Altro A tempo pienoBorgo Pignano una prestigiosa struttura di lusso a Firenze Italia è alla ricerca di una figura di Front Office Supervisor per la prossima stagione 2026.Questo ruolo offre lentusiasmante opportunità di guidare il nostro team di front office e di garantire unesperienza eccezionale agli ospiti in una delle città più belle del mondo.MANSIONI Supervisionare...
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Front Office Supervisor
6 giorni fa
Florence, Italia Borgo Pignano Florence A tempo pienoJob DescriptionThe Front Office Supervisor oversees daily front desk operations, supervises staff, manages guest relations and problem resolution, and ensures efficient check-in/check-out processes and adherence to hotel standards. Key responsibilities include assisting with guest services, training and scheduling front desk agents, coordinating with other...
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Front Office Supervisor
12 ore fa
Florence, Italia Borgo Pignano Florence A tempo pienoDétail de l'offre Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and...
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Front Office Supervisor
2 settimane fa
Florence, Toscana, Italia Relais & Châteaux A tempo pieno 25.000 € - 55.000 € all'anoBorgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces....
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Front Office Shift Leader
4 settimane fa
Florence, Italia Altro A tempo pienoJob Description As Front Office Shift Leader, you will join a team consisting of 5 team members including yourself. You will be responsible for coordinating the daily activities of your shift, supporting and guiding the operational team, and ensuring that every guest has a memorable experience from the moment they arrive. You will work closely with the Front...
