Customer Intelligence Specialist
2 settimane fa
Job DescriptionShape the Future of Payments with Nexi in 2025Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.ContextSME Factory is a business unit within the Customer Intelligence team, part of the SME Marketing division.The unit’s objective is to manage SME Customers through outbound phone marketing campaigns focused on upselling, cross-selling of POS solutions and value-added services and prevention / retention management.Main ResponsibilitiesThe resource will be responsible for: Participating in the design of initiatives targeting current customers and prospects, actively contributing both in the ideation phase and during operational go-live and call listening sessions Coordinating with internal and external stakeholders to plan monthly campaigns Monitoring activity KPIs and supporting the campaign cost definition process Managing external vendors providing outbound services Coordinating with internal departments for the supplier invoicing process Optimizing campaign performance: analyzing outbound activity results to identify areas for improvement and propose corrective and enhancement actions Required Skills Experience in managing outbound campaigns or operational marketing Strong coordination and project management skills with multiple stakeholders Analytical skills and familiarity with KPIs, conversion rates, and ROI Knowledge of CRM tools and campaign management platforms (e.g., Salesforce, Genesys, HubSpot) Result-oriented mindset and focus on customer experience Effective communication and negotiation skills, especially in supplier management Proactive attitude, initiative, and ability to work in a team Responsibilities QUALIFICATIONS
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