CX Strategy
18 ore fa
CX Strategy & Transformation Senior Consultant • Capgemini Invent Capgemini Invent is a global business and technology transformation partner focused on digital and sustainable solutions. This senior consultant role drives CX strategy and transformation for clients. YOUR ROLE As a Senior Consultant in CX Transformation, you will:Design omnichannel services and journeys, integrating physical and digital touchpoints. Define and implement CRM and CVM (Customer Value Management) strategies. Apply Generative AI to optimize campaign processes, content creation, and customer engagement. Support the definition of digital transformation roadmaps for marketing. Collaborate with cross‑functional teams (IT, Sales, Operations) to ensure strategic alignment. Conduct benchmarking and market analysis to identify trends and opportunities. Manage workshops with stakeholders for co‑creation and solution validation. Have proven experience (6–7 years) in consulting or strategic roles in marketing/service design.YOUR PROFILE We are looking for a professional with the following qualifications:In‑depth knowledge of CRM and CVM, including leading platforms (Salesforce, Adobe, etc.). Ability to design business processes focused on marketing and customer experience. Expertise in Generative AI applied to marketing (e.g., content personalization, automation). Solid understanding of omnichannel strategies and engagement models. Familiarity with Design Thinking and Service Design methodologies. Strong analytical, problem‑solving, and communication skills. Fluent English (spoken and written).WHAT YOU’LL LOVE ABOUT WORKING HEREBe the change by supporting our clients through innovative strategy projects around digital, future‑proof topics. Craft your own career path through continuous learning and personal growth. Enjoy hybrid working with flexibility, 5 weeks vacation, employee referral bonus, company shares program, and annual fitness subscription contribution. Capgemini Italy is an equal‑opportunity employer promoting equality and dignity in all aspects of recruitment and employment.SENIORITY LEVEL Mid‑Senior level EMPLOYMENT TYPE Full‑time JOB FUNCTION Marketing INDUSTRY Business Consulting and Services #J-18808-Ljbffr
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CX Strategy
1 giorno fa
Milano, Lombardia, Italia Capgemini A tempo pienoMilanoCX Strategy & Transformation Senior ConsultantAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today...
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CX Strategy
16 ore fa
milano, Italia frog A tempo pienoCX Strategy & Transformation Senior Consultant • Capgemini InventCapgemini Invent is a global business and technology transformation partner focused on digital and sustainable solutions. This senior consultant role drives CX strategy and transformation for clients.YOUR ROLEAs a Senior Consultant in CX Transformation, you will:Design omnichannel services...
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CX Strategy
2 giorni fa
Milano, Italia frog A tempo pienoCX Strategy & Transformation Senior Consultant • Capgemini Invent Capgemini Invent is a global business and technology transformation partner focused on digital and sustainable solutions. This senior consultant role drives CX strategy and transformation for clients. YOUR ROLE As a Senior Consultant in CX Transformation, you will: Design omnichannel...
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CX Strategy
1 giorno fa
Milano, Lombardia, Italia Capgemini Invent A tempo pienoAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and...
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CX Strategy
5 giorni fa
Milano, Lombardia, Italia Capgemini A tempo pienoAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and...
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Senior Pre-Sales CX Solutions Architect
4 settimane fa
Milano, Italia Sprinklr A tempo pienoA leading AI-native customer experience platform is looking for a Senior Solutions Consultant in Milan. The role involves partnering with sales and customer success teams to design solutions for large enterprise clients. Candidates should have 5+ years of experience in CX strategy and possess strong communication skills. The position offers an opportunity to...
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Senior Pre-Sales CX Solutions Architect
3 settimane fa
Milano, Italia Sprinklr A tempo pienoA leading AI-native customer experience platform is looking for a Senior Solutions Consultant in Milan. The role involves partnering with sales and customer success teams to design solutions for large enterprise clients. Candidates should have 5+ years of experience in CX strategy and possess strong communication skills. The position offers an opportunity to...
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Senior Pre-Sales CX Solutions Architect
3 settimane fa
Milano, Italia Sprinklr A tempo pienoA leading AI-native customer experience platform is looking for a Senior Solutions Consultant in Milan. The role involves partnering with sales and customer success teams to design solutions for large enterprise clients. Candidates should have 5 years of experience in CX strategy and possess strong communication skills. The position offers an opportunity to...
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Senior Pre-Sales CX Solutions Architect
2 giorni fa
Milano, Italia Sprinklr A tempo pienoA leading AI-native customer experience platform is looking for a Senior Solutions Consultant in Milan. The role involves partnering with sales and customer success teams to design solutions for large enterprise clients. Candidates should have 5+ years of experience in CX strategy and possess strong communication skills. The position offers an opportunity to...
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Global Domain Advisor SAP Cx Consumer Industries
4 giorni fa
Milano, Italia SAP A tempo pieno**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
