Customer Success | Traveltech startup
1 settimana fa
Who We Are We’re building aglobal decentralized hotel . We partner with local hotels across Europe to createunique room collectionsinside dedicated areas of their properties, enhancing them with technology, design, and comfort.In just two years, we’ve raised€7M across two funding roundsand scaled from 0 toover 500 roomsunder management in 4 countries.Today, with a presence in more than100 tourist destinations , we are the fastest-growing traveltech startup in Europe and we aim to openHotiday Room Collectionsin every major leisure destination over the next3 years . Want to join us?What You Will Do Manage hotel reservations through ourProperty Management System (PMS)andChannel Manager . Assist customers across multiple communication channels:email ,phone , and WhatsApp, ensuring a smooth and positive booking experience. Respond tocustomer inquiriespromptly and professionally, providing accurate and helpful information. Handleincoming calls(quotes, information requests, assistance) and convert them into direct bookings. Analyze workflows and tools used within the team and proposeoperational and AI-based solutionsto speed up response times and increase resolution rates. Monitor customer feedback and collaborate with cross-functional teams toimprove our services and products .We’re a great fit if you have Excellent communication, sales, and interpersonal skills. A degree in Communication, Languages, Tourism Management, or a related field. Strong proficiency inEnglish and Spanish .⭐How we work We valuespeed over perfection . We figure out how to solve a problem, execute, improve, repeat, fast. Wewalk the extra mile . Finishing the task is vital, and we think of new solutions even in the shower. Wethrive in chaos . We look for people who are excited to explore new paths. Best ideas always win,regardless of seniority.❤️What we offer On-Target Earnings (OTE)up to €31,000 annually (base + variable bonus) A fixed salary between€23K and €27K , depending on experience Maximum transparency and direct involvement in strategic growth decisions Free stays at our partner hotels Access to our discounted company housing in Milan⚙️Hiring Process ACase Studyfocused on customer success Atechnical interviewwith our Team Lead Afinal interviewwith the CEO/FounderWorkplace : Milan, at C30, our coworking space. Ready to help us revolutionize the world of hospitality?Apply now
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Customer Success | Traveltech Startup
2 settimane fa
Pavia, Italia Hotiday A tempo pienoWho We AreWe're building a global decentralized hotel . We partner with local hotels across Europe to create unique room collections inside dedicated areas of their properties, enhancing them with technology, design, and comfort.In just two years, we've raised €7M across two funding rounds and scaled from 0 to over 500 rooms under management in 4...
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