Customer Success | Traveltech Startup
2 settimane fa
Who We AreWe're building a global decentralized hotel . We partner with local hotels across Europe to create unique room collections inside dedicated areas of their properties, enhancing them with technology, design, and comfort.In just two years, we've raised €7M across two funding rounds and scaled from 0 to over 500 rooms under management in 4 countries.Today, with a presence in more than 100 tourist destinations , we are the fastest-growing traveltech startup in Europe and we aim to open Hotiday Room Collections in every major leisure destination over the next 3 years . Want to join us?What You Will DoManage hotel reservations through our Property Management System (PMS) and Channel Manager .Assist customers across multiple communication channels: email , phone , and WhatsApp, ensuring a smooth and positive booking experience.Respond to customer inquiries promptly and professionally, providing accurate and helpful information.Handle incoming calls (quotes, information requests, assistance) and convert them into direct bookings.Analyze workflows and tools used within the team and propose operational and AI-based solutions to speed up response times and increase resolution rates.Monitor customer feedback and collaborate with cross-functional teams to improve our services and products .We're a great fit if you haveExcellent communication, sales, and interpersonal skills.A degree in Communication, Languages, Tourism Management, or a related field.Strong proficiency in English and Spanish .How we workWe value speed over perfection . We figure out how to solve a problem, execute, improve, repeat, fast.We walk the extra mile . Finishing the task is vital, and we think of new solutions even in the shower.We thrive in chaos . We look for people who are excited to explore new paths.Best ideas always win, regardless of seniority.What we offerOn-Target Earnings (OTE) up to €31,000 annually (base + variable bonus)A fixed salary between €23K and €27K , depending on experienceMaximum transparency and direct involvement in strategic growth decisionsFree stays at our partner hotelsAccess to our discounted company housing in MilanHiring ProcessA Case Study focused on customer successA technical interview with our Team LeadA final interview with the CEO/FounderWorkplace : Milan, at C30, our coworking space.Ready to help us revolutionize the world of hospitality? Apply now
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Customer Success | Traveltech startup
2 settimane fa
Pavia, Italia Hotiday A tempo pienoWho We Are We’re building aglobal decentralized hotel . We partner with local hotels across Europe to createunique room collectionsinside dedicated areas of their properties, enhancing them with technology, design, and comfort.In just two years, we’ve raised€7M across two funding roundsand scaled from 0 toover 500 roomsunder management in 4...
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