Guest Service Agent
1 settimana fa
Job SummaryAt Bulgari Hotel Milano, timeless Italian elegance meets contemporary luxury. As a Guest Services Coordinator, you will ensure the efficient coordination of room assignments and the seamless flow of operations within the Guest Services. You will balance guest preferences, operational requirements, and revenue goals to create a flawless and personalized guest experience that reflects the refined spirit of Bulgari.Core Work ActivitiesOversee and coordinate daily room assignments based on arrivals, departures, VIPs, and operational needs.Collaborate with Housekeeping and Maintenance to ensure all rooms are ready, clean, and maintained according to Bulgari standards.Collaborate with F&B and In-Room Dining to ensure all amenities are prepared as per guests' preferences and placed in rooms & suites in a timely manner prior to check‑in.Review occupancy forecasts and inventory to optimize room utilization and support revenue strategies.Handle VIP, suite, and special request allocations (alongside the Butler Team) to guarantee an elevated and personalized guest experience.Communicate effectively with Reservations and Revenue Management to maximize occupancy while maintaining service excellence.Proactively resolve room discrepancies, overbooking situations, and last‑ changes with poise and efficiency.Maintain accurate and up‑to‑date records in Opera PMS, including guest preferences and special notes.Support the Front Office and Guest Relations teams to ensure seamless arrivals and departures for all guests.Uphold Bulgari's brand values and ensure that every guest interaction embodies the essence of discreet luxury.Education and ExperienceHigh school diploma or equivalent required; a degree in Hospitality Management or a related field preferred.Minimum 2 years of experience in Front Office, Reservations, or Rooms Division operations, ideally within a 5‑star luxury environment.Previous experience as a Room Controller is strongly preferred.Proficiency in Opera PMS or a similar property management system.Knowledge of leading quality assurance and Forbes standards.Skills and AttributesExceptional organizational and multitasking skills with strong attention to detail.Ability to anticipate needs and deliver intuitive service.Excellent communication and interpersonal skills.Fluent in English and Italian; knowledge of additional languages is an advantage.Professional demeanor, discretion, and a genuine passion for luxury hospitality.Team player with a proactive approach and problem‑solving mindset.#J-18808-Ljbffr
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GUEST SERVICE AGENT
3 settimane fa
Milan, Italia Altro A tempo pienoPalazzo Parigi Hotel & Grand SPA, Struttura 5 stelle Lusso nel cuore di Milano, è alla ricerca di una figura di Guest Service Agent da inserire all’interno del proprio staff.ResponsabilitàGestione dei processi di check-in e check-out;Rooming dei clienti;Gestione delle operazioni di cassa e delle attività amministrative;Collaborazione con i reparti...
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GUEST SERVICE AGENT
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Milan, Italia Cosmo Hotel spa A tempo pienoPalazzo Parigi Hotel & Grand SPA, Struttura 5 stelle Lusso nel cuore di Milano, è alla ricerca di una figura di Guest Service Agent da inserire all’interno del proprio staff. La figura ricercata si occuperà delle seguenti attività: Gestione dei processi di check-in e check-out;Rooming dei clienti;Gestione delle operazioni di cassa e delle attività...
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GUEST SERVICE AGENT
2 settimane fa
Milan, Italia Altro A tempo pienoPalazzo Parigi Hotel & Grand SPA, a 5-star luxury hotel in the heart of Milan, is seeking a Guest Service Agent to join its staff. The ideal candidate will be responsible for the following activities: Managing check-in and check-out processes; Assigning rooms to clients; Handling cash operations and administrative tasks; Collaborating with relevant...
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Guest Service Agent
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Milan, Italia Hosco.com A tempo pienoJob Title: Guest Service Location: Bulgari Hotel Milano, ItalyBrand: Bulgari Hotels & Resorts Schedule: Full-TimeJob Category: Rooms & Guest Services OperationsReports To: Director of Guest Services Job SummaryAt Bulgari Hotel Milano, timeless Italian elegance meets contemporary luxury. As a Guest Services Coordinator, you will ensure the efficient...
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Guest Service Agent
2 settimane fa
Milan, Italy, Provincia di Milano Bulgari Hotel Milano A tempo pienoJob Title: Guest Service Location: Bulgari Hotel Milano, Italy Brand: Bulgari Hotels & Resorts Schedule: Full-Time Job Category: Rooms & Guest Services Operations Reports To: Director of Guest Services Job Summary At Bulgari Hotel Milano, timeless Italian elegance meets contemporary luxury. As a Guest Services Coordinator, you will ensure the efficient...
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Guest Service Agent
1 settimana fa
Milan, Italia Altro A tempo pienoJob TitleGuest ServiceLocationBulgari Hotel Milano, ItalyBrandBulgari Hotels & ResortsScheduleFull-TimeJob CategoryRooms & Guest Services OperationsReports ToDirector of Guest ServicesJob SummaryAt Bulgari Hotel Milano, timeless Italian elegance meets contemporary luxury. As a Guest Services Coordinator, you will ensure the efficient coordination of room...
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Guest Service Agent
1 settimana fa
Milan, Italia Altro A tempo pienoJob TitleGuest ServiceLocationBulgari Hotel Milano, ItalyBrandBulgari Hotels & ResortsScheduleFull-TimeJob CategoryRooms & Guest Services OperationsReports ToDirector of Guest ServicesJob SummaryAt Bulgari Hotel Milano, timeless Italian elegance meets contemporary luxury. As a Guest Services Coordinator, you will ensure the efficient coordination of room...
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Milan, Italia Altro A tempo pienoA global hospitality company in Milan is seeking a Front Office Agent to provide exceptional reception services for guests. Responsibilities include managing check-in and check-out processes, providing customer service, and handling guest queries efficiently. Candidates should have experience in a customer-focused environment and be proficient in Italian and...
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Milan, Italia Altro A tempo pienoGUEST SERVICE AGENTAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake‑up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non‑registered guest calls. Advise guest of any messages received. Monitor busy or...
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Milan, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Hotel Director/Hotel General...
