Senior guest service manager
2 settimane fa
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Hotel Director/Hotel General Manager background in a 4- or 5-star hotelAdditional languages is an advantage (Spanish, Italian, Portuguese, French, German)Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
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Guest Services Manager
17 ore fa
Milan, Italia Altro A tempo pienoOverviewGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. QualificationsHotel...
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Guest Services Manager
2 settimane fa
Milan, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel...
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Guest Services Manager
4 giorni fa
Milan, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel...
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Guest Services Manager
2 settimane fa
Milan, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Qualifications: 1. Hotel...
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Guest Services Manager
1 settimana fa
Milan, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel...
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Guest Services Manager
2 settimane fa
Milan, Italia Altro A tempo pienoSocial network you want to login/join with: Guest Services Managercontinually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals, where training, leadership, development, and recognizing overall team performance...
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Guest Services Manager
1 settimana fa
Milan, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel...
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Guest Service Agent
2 settimane fa
Milan, Italia Hosco.com A tempo pienoJob Title: Guest Service Location: Bulgari Hotel Milano, ItalyBrand: Bulgari Hotels & Resorts Schedule: Full-TimeJob Category: Rooms & Guest Services OperationsReports To: Director of Guest Services Job SummaryAt Bulgari Hotel Milano, timeless Italian elegance meets contemporary luxury. As a Guest Services Coordinator, you will ensure the efficient...
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Guest experience specialist
1 settimana fa
Milan, Italia Sunset Hospitality Group A tempo pienoSunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all...
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Guest Service Agent
2 settimane fa
Milan, Italy, Provincia di Milano Bulgari Hotel Milano A tempo pienoJob Title: Guest Service Location: Bulgari Hotel Milano, Italy Brand: Bulgari Hotels & Resorts Schedule: Full-Time Job Category: Rooms & Guest Services Operations Reports To: Director of Guest Services Job Summary At Bulgari Hotel Milano, timeless Italian elegance meets contemporary luxury. As a Guest Services Coordinator, you will ensure the efficient...
