Customer Service and Order Management Analyst
2 settimane fa
About the role At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future homeLocation The role is based in Assago.What you’ll do Daily check and monitor of order status in SAPOrder release to delivery bookingManage customer returns/refusal and related Credit NotesManage customer interaction to ensure optimized service levelEscalate and feedback on various issues (stock out, phase in, phase out, logistic, etc.)Cooperate with sales team to ensure efficient order flow and work on potential upselling initiatives (if agreed with Sales Manager)Analyzing data to identify trends and opportunities for process improvementSupport process digitisation through advanced technology tools under development or in placeWho you are Relevant experience in B2B Customer Service (some project-related experience at international level would be considered as a great asset)Fluent in Italian and EnglishStrong digital and analytical skills. Advanced knowledge of Excel as a must have, proficiency with Business Intelligence tools (e.g. Power BI) and SAP is a strong plusEnthusiastic team player, collaborative with the teammatesCustomer-focused mindset, excellent communication skills and ability to work in cross-functional teamsProblem solving attitude, able to quickly take right decisionsProactive approach, willing to contribute to continuous improvement#J-18808-Ljbffr
-
Customer Service and Order Management Analyst
2 settimane fa
Assago, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pienoAt the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are. We believe diverse perspectives make us stronger and more...
-
Customer Service and Order Management Analyst
2 settimane fa
Assago, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pienoAt the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.Come join us as you are. We believe diverse perspectives make us stronger and more...
-
Customer Service and Order Management Analyst
2 settimane fa
Assago, Italia Altro A tempo pienoAbout the roleAt the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us...
-
Customer Service/order Management con Tedesco
2 settimane fa
Assago, Italia GIGROUP A tempo pienoPer importante società di consulenza in ambito ICT, ricerchiamo: 1 Customer Service/Order Management con tedesco ambito Finance La risorsa lavorerà all’interno del dipartimento Finance& Accounting e si occuperàin particolare di Customer Service relativi agli ordini, gestione incassi, registrazione fatture e scritture di contabilità...
-
Order Management
2 settimane fa
Assago, Italia Vendita al dettaglio e all'ingrosso Import-export A tempo pienoA leading global appliance company in Italy seeks an experienced B2B Customer Service professional to optimize order management and enhance customer satisfaction. The role involves monitoring processes in SAP, collaborating with Sales, and analyzing data to drive improvements. Ideal candidates should possess strong analytical skills, digital proficiency, and...
-
Customer Solution Analyst
1 settimana fa
Assago, Italia Nestlé IT A tempo pieno#VisitNestlé #NestléneedsYOUth #Innovation #YEP **Position Snapshot** - Nestlé Italy, Milan HQ (Assago) - ** Fixed-term contract (1 year)**: - Nestlé welcomes people with disabilities - 1-2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas - Fluent in both Italian and English **Position Summary** The...
-
Customer Solution Analyst
2 giorni fa
Assago, Italia Nestlé IT A tempo pieno#VisitNestlé #NestléneedsYOUth #Innovation #YEP **Position Snapshot** - Nestlé Waters Italy, Milan HQ (Assago) - ** Fixed-term contract (1 year)**: - Nestlé welcomes people with disabilities - 1-2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas - Fluent in both Italian and English **Position Summary** The...
-
Customer Solution Analyst
7 giorni fa
Assago, Italia Nestlé Health Science A tempo pieno#VisitNestlé #NestléneedsYOUth #Innovation #YEP **Position Snapshot** - Nestlé Health Science in Italy, Milan HQ (Assago) - ** Maternity cover contract (9/12 months)**: - Nestlé welcomes people with disabilities - 1-2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas - Fluent in both Italian and...
-
Customer Solution Analyst
1 settimana fa
Assago, Italia Nestlé Health Science A tempo pieno#VisitNestlé #NestléneedsYOUth #Innovation #YEP **Position Snapshot** - Nestlé Health Science in Italy, Milan HQ (Assago) - ** Maternity cover contract (9/12 months)**: - Nestlé welcomes people with disabilities - 1-2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas - University degree or diploma - Fluent in...
-
Customer Solution Analyst
5 giorni fa
Assago, Italia Nestlé Health Science A tempo pieno#VisitNestlé #NestléneedsYOUth #Innovation #YEP **Position Snapshot** - Nestlé Health Science in Italy, Milan HQ (Assago) - ** Fixed-term contract (1 year)**: - Nestlé welcomes people with disabilities - 1-2 years of experience in Operations, Credit, Generating Demand, Customer Care or similar areas - Fluent in both Italian and English **Position...
