Customer Expansion Team Leader

1 settimana fa


WorkFromHome, Italia Miodottore A tempo pieno

Job Description Reporting directly to our COO, you will be the core of our expansion strategy. You won't just be a manager, but a strategic coach tasked with maximizing the customer lifecycle and value. Key Responsibilities As the Sales Upsell Leader, you will be primarily responsible for : Leading and motivating a team of Customer Expansion Specialists, ensuring high performance and a quality commercial approach Defining the Upsell strategy across various client segments, optimizing processes and minimizing the churn rate. Promoting a consultative sales model, helping doctors understand the value of the proposed solutions and how they can impact their business. Analyzing portfolio data, identifying growth opportunities and areas for improvement. Working closely with Marketing, Customer Success, and Product to create effective campaigns, initiatives, and materials. Monitoring weekly and monthly KPIs, ensuring accurate forecasting. Qualifications We are looking for 3–5 years of experience in sales / customer expansion roles (upselling, inside sales,



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