Lavori attuali relativi a Service Manager - Milano - Hy-Vee
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Service Manager
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Service Manager
7 ore fa
**Additional Considerations (if any):****-****At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Service Manager**Department:** Grocery**FLSA**: Non-Exempt**General Function**:Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.**Core Competencies:*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations:**Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommercePositions that Report to you: All positions except those listed above or designated by the Store Director**Primary Duties and Responsibilities**:* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.* Makes an effort to learn customers’ names and to address them by name whenever possible.* Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Performs as a leader and role model and maintains positive employee relations.* Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.* Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.* Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.* Ensures proper customer service throughout the store and addresses specific customer issues.* Evaluates employee performance to recommend personnel actions in their respective area such as promotion,
