Customer Success Assistant

2 settimane fa

Milano, Italia Mapp Digital A tempo pieno

**WHAT YOU WILL DO**:
The Customer Success Team manage our customers’ journey at Mapp. This includes a Mapp customer’s experience, adoption of product functionality and services, routine product support, program optimization and revenue expansion opportunities. Mapp’s Customer Success Team is the primary interface for all inquiries and actively build relationships with all relevant stakeholders as a trusted advisor. They are responsible for ensuring Mapp is poised to retain and prevent churn. The Customer Success Team must have a strong understanding of our Customers’ business objectives, and the ability to identify and articulate how our solutions support achievement of our Customers’ strategic business goals. The Customer Success Team are responsible for understanding and gaging the ‘health’ of our customers, using both data based methodologies and their own input, ultimately ensuring all customers grow into strong Mapp advocates.

The Customer Success Assistant will primarily focus on:

- Providing administrative support to the Customer Success and Account Management team and Director, organising data, and keeping internal reporting accurate
- Support Customer Business Reviews creation, optimisation, and improvement + template creation for scalable internal and external documentation
- Closely monitor product and feature adoption rates of assigned Accounts; driving maximum usage of purchased products.
- Create and contribute to ‘Thought Leadership’ content and proactively seek opportunities to educate across the business on industry knowledge and customer best practice.
- Maintain a proficiency in Mapp products, capabilities, roadmaps, and people to solve and simplify marketing problems.
- Provide support to team and clients
- Producing content for quarterly business reviews
- Assisting on marketing insights for clients
- Coordinate projects through internal and external teams and systems
- Support on client meetings/calls
- Exposure to working with all internal teams
- Performing ad hoc client requests in the system
- Customer-First attitude and approach
- A passion for digital marketing, technology, advertising, and marketing communications

**THE ASSETS YOU BRING TO THE TEAM**:

- Exceptional time management
- Reporting and analysis skills
- Highly motivated and enthusiastic
- Adaptable under pressure, Ability to work in a fast-paced, results-oriented culture
- Ability to work alongside team and independently
- Capability to multitask and manage internal and external priorities
- Excellent communication skills, both written and verbal
- Creative Thinker with ability to problem solve/troubleshoot issues quickly and effectively
- Strong analytical skills
- Common knowledge of Microsoft Office, especially Excel and PowerPoint
- HTML experience desirable
- Department
- Customer Success
- Locations
- Milan
- Remote status
- Hybrid Remote
- Employment type
- Part-time

  • Customer Success Manager

    4 settimane fa

    Milano, Italia Normo.ai A tempo pieno

    Overview Normo.ai sta crescendo: cerchiamo un Customer Success Manager! In Normo.ai l'assistente di intelligenza artificiale per commercialisti, avvocati e professionisti in ambito economico, fiscale, legale e del lavoro. Per accompagnare la nostra crescita, siamo alla ricerca di un Customer Success Manager che diventi il punto di riferimento per i nostri...

  • Customer Success Manager

    2 ore fa

    Milano, Lombardia, Italia Normo A tempo pieno

    sta crescendo: cerchiamo un Customer Success ManagerInL'assistente di intelligenza artificiale per commercialisti, avvocati e professionisti in ambito economico, fiscale, legale e del lavoro.Per accompagnare la nostra crescita, siamo alla ricerca di unCustomer Success Managerche diventi il punto di riferimento per i nostri clienti e li supporti nel trarre...

  • Customer Success Manager

    3 settimane fa

    Milano, Italia LHH A tempo pieno

    LHH Per innovativa azienda toscana stiamo selezionando un brillante e ambizioso profilo di Customer Success Manager. Questa figura avrà la responsabilità di instaurare con i clienti una relazione sul lungo periodo con l'obiettivo di guidarli nelle loro scelte, gestendo la trattativa commerciale in ogni fase. Responsibilities - Gestire un portafoglio di...

  • Customer Success

    2 ore fa

    Milano, Lombardia, Italia Smart Robots A tempo pieno

    About Smart RobotsSmart Robots, a scale-up within thee-Novia Group, digitalizes manual operations in manufacturing through 3D vision, augmented reality, and artificial intelligence technologies. Our mission is to enable intelligent, efficient, and human-centred factories by providing tools that support operators, improve quality, and digitalize manual...

  • Customer Success Manager

    6 giorni fa

    Milano, Italia Page Personnel Italia SPA A tempo pieno

    - Soluzioni software per la digitalizzazione dei processi di acquisto - Customer Success Manager Azienda Il nostro cliente è una solida realtà specializzata nello sviluppo di soluzioni software per la digitalizzazione dei processi di acquisto. La piattaforma è progettata per ottimizzare i processi di acquisto e favorire la collaborazione end-to-end tra le...

  • Customer Success Manager

    15 minuti fa

    milano, Italia Page Personnel Italia SPA A tempo pieno

    Soluzioni software per la digitalizzazione dei processi di acquisto Customer Success Manager Azienda Il nostro cliente è una solida realtà specializzata nello sviluppo di soluzioni software per la digitalizzazione dei processi di acquisto. La piattaforma è progettata per ottimizzare i processi di acquisto e favorire la collaborazione end-to-end tra le...

  • Customer Success Manager

    1 giorno fa

    milano, Italia Page Personnel Italia SPA A tempo pieno

    Soluzioni software per la digitalizzazione dei processi di acquistoCustomer Success ManagerAziendaIl nostro cliente è una solida realtà specializzata nello sviluppo di soluzioni software per la digitalizzazione dei processi di acquisto.La piattaforma è progettata per ottimizzare i processi di acquisto e favorire la collaborazione end-to-end tra le...

  • Senior Customer Success Manager

    9 ore fa

    Milano, Italia S&P Global A tempo pieno

    Senior Customer Success Manager Join to apply for the Senior Customer Success Manager role at S&P Global . 3 days ago – Be among the first 25 applicants. About the Role Grade Level: 10. The Customer Success Management team is a dynamic global team focused on ensuring a successful customer journey. The team creates long‑term client engagement, drives...

  • Senior Customer Success Manager

    1 giorno fa

    milano, Italia S&P Global A tempo pieno

    Senior Customer Success ManagerJoin to apply for the Senior Customer Success Manager role at S&P Global.3 days ago – Be among the first 25 applicants.About the RoleGrade Level: 10.The Customer Success Management team is a dynamic global team focused on ensuring a successful customer journey. The team creates long‑term client engagement, drives adoption,...

  • Customer Success

    3 ore fa

    Milano, Lombardia, Italia Qonto A tempo pieno

    Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe's leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.Our journey:Founded by Alexandre and...