Lavori attuali relativi a Customer Service Relations Officer - Milano - Istituto Marangoni
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Customer Service Relations Officer
2 settimane fa
chat,) both inbound and outbound in order to improve sales results for Istituto Marangoni.
**key purpose of the role**
- Act proactively in order to minimize information and tools gaps with the aim of improving the service offered
- Find effective solutions in managing a complaint or disservice demonstrating the value of the Company
- Create a climate of trust to retain customer loyalty
- Adopt and comply with the Company standards and procedures
- Follow direction, suggestions and communication from the team leader in order to maximize service efficiency and sales results
- Contribute to create and maintain a high-quality work environment so all team members are motivated to perform at their highest level
**education & skills**
- Fluency in English and French (mandatory)
- At least 3 years of experience in customer service (phone channel inbound and outbound mandatory)
- Analytical capabilities potential
- Strong communication and listening capabilities
- Strong sales and problem-solving approach
- Strong team working approach
- Able to work under pressure
- Good knowledge of Excel and PowerPoint and CRM tools (Salesforce experience is a plus)
- Previous experience in the luxury/fashion industry is a plus
- Available to work on shifts (Monday to Sunday opening hours between 8 am and 8 pm)
