Aftersales B2B/b2c Continuous Improvement Specialist

2 settimane fa

Assago, Italia Nestle A tempo pieno

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**Position Snapshot**:

- Nespresso Italy, Milan (Assago) Head Quarter
- Permanent Contract
- At least 2 years of professional experience in working in processes of B2B/B2C After Sales, Quality or Field Service
- Graduates in Engineering or Economics
- Fluent Italian and English

**Position Summary**:
In this role you will support and contribute to ensure the best in class after sales service.
You’ll be able to put in place outstanding service solutions and to boost quality for our customers by creating valuable processes. You will be in direct contact with service partners and internal stakeholders.

**A day in the life of...**:

- Improve the after sales process by continuously improve and challenge processes and way of working
- Support decision making by setting and updating high-end KPIs and quality metrics
- Contribute as technical expert to product continuous improvement by effectively reporting locally and internationally
- Leverage the operational excellence by standardizing processes and defining new way of working
- Enhance technical expertise across the organization by supporting B2B/B2C technical stakeholders on training and operations
- Technical and quality budget & forecast creation, monitoring and update

**What Will Make You Successful**:

- At least 2 years of professional experience in working in processes of B2B/B2C After Sales, Quality or Field Service
- Passionate in data analysis and six-sigma methodologies
- Customer centric and innovative and can-do mindset
- Strong analysis and problem-solving skills
- Positive forward-looking mindset and team spirit with good communication skills
- Strong knowledge of Power BI, Excel, Power Query and PowerPoint
- Fluent in English and Italian
- We are Nestlé. We are the Good food, Good life company. _
- Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People. _
- At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate. _
- Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of. _
- Diversity is a fact, inclusion is a choice and we have chosen to be inclusive._

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