Customer Service Associate

23 ore fa

Carpi, Italia Champion EMEA A tempo pieno

Based in our headquarter office in Carpi, Modena (Italy), we are looking for a motivated and energetic individual to join our International Business Management Team.

The **Customer Service Associate** is accountable for the operational management of the DACH/FRANCE customers on a daily basis, ensuring efficiency and effectiveness in the process of order management and that their needs are met.

**CORE RESPONSIBILITIES**:

- Managing customer service activities on a daily basis, following the customers/agents from the order placement until the shipment of the goods, working across the sales force and the internal departments involved (purchasing, admin, logistics);
- Order placement during the Sales campaign period and refill/stock orders throughout the season;
- Follow up of the goods arrivals and assignment and handling of shipments;
- Follow up to solve potential problems related with shipments (returns, missing items, delays etc.);
- Daily communication with the sales force, agents and customers of the DACH or FRANCE region;
- Regular communication & work with teams based in Germany and France.

**SKILLS AND ATTITUDES**:

- 3/4 years of work experience in a similar role in a multinational company (preferably in a têxtile industry);
- English Proficient level;
- Knowledge of German or French is required;
- Advanced knowledge of SAP and other IT skills (Excel, powerpoint );
- Strong collaboration spirit, multitasking approach and teamwork attitude;
- Customer orientation and problem solving mindset;
- Feel at ease working in a high - pressure environment;
- Well organized person.
- In Champion we believe that with success comes opportunity. Because everyone is respected and included, we provide opportunities for all associates to learn, grow and reach their full potential._
- Become a Champion and let's work together for our success. _

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