Junior Merchant Customer Care

5 giorni fa

Milano, Italia Satispay A tempo pieno

**Simplify payments to improve everyone’s life**

More than an app, Satispay is a great group of creative, innovative, curious, enthusiastic people united by a bold mission: to build the future of payments in Europe

We created a mobile payment network to revolutionise how people think about money, by creating a direct connection between consumers and merchants. We do it smart every day while being responsible for the impact of our choices. We believe in creating value for our network through constant collaboration and hard work.

**Join us as a JUNIOR MERCHANT CUSTOMER CARE**

**What you will be doing**

Help our Merchant base in being always ready to accept Satispay

The role is based within our Headquarter in Milan, where - along with all the key people - as an active member of Satispay, you will take part in the Merchant Support Team and you will support the Satispay Group (Italy, Luxembourg, and soon other countries) in activities such as:

- Give service activation support by inbound and outbound calls;
- Manage large amounts of incoming tickets,
- Collaborate with other internal teams such as compliance, business development, and account management, to ensure the best possible activation of our merchants
- Contribute to process improvement in merchant support by identifying sources of merchant issues

**What We Are Looking For?**

We are looking for brilliant talents willing to share our enthusiasm and passion for Satispay’s project. If you're looking for a job where you challenge yourself, learn and professionally grow, Satispay is the right place for you

You have:

- strong computer skills
- a detail-oriented mindset
- a great attitude and an open mind
- an eagerness to learn and a willingness to take the initiative
- the ability to learn new things quickly and implement them efficiently, within very tight timelines

You are:

- a natural multitasker, capable of handling multiple tasks and doing them well
- an excellent communicator

Knowledge of French or other European languages is considered a plus.

**Logistic & Salary**

The role is based in Milan with a hybrid work policy.

We offer a competitive salary, commensurate with experience. Stock option plan available.

**The selection process**

Once we receive your CV, we will take time to evaluate it carefully.

Should there be a match for this or any other position at the Company, we will be in touch with you.

Our selection process may vary in the number and order of steps but generally includes HR interview, technical evaluation and final meeting in person.

Satispay is an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sexual orientation, gender identity or national origin.

We promote the inclusion and work integration of people belonging to protected categories - as regulated by Law 68/99.
- This job opportunity is addressed to both sexes, in accordance with Laws 903/77_.

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