Director - External Relationship Management

Description

About this role

Business Unit Overview:
BlackRock Solutions (BRS) is uniquely positioned to address the industry’s risk management, portfolio construction and financial technology demands. The various business departments within BRS are focused on providing clients with highly scalable portfolio analytics & risk management, liability-driven investing & pension solutions, and regulatory advice & balance sheet strategy. BRS offers clients customized solutions powered by Aladdin, BlackRock’s proprietary risk management system. The Aladdin Wealth Enterprise team within BRS leverages the same risk analytics used by Institutional investors to equip wealth management clients with business & risk management, and portfolio construction & analytics capabilities. Aladdin Wealth Enterprise is partnering with wealth managers to enhance their value proposition to their end clients, create rigor and scale in their investment process, and grow their businesses in a differentiated way.

Position Description:
Key Responsibilities:

- Lead the Client Delivery team in Italy responsible for Implementations, Technical Servicing and Analytics engagement for Aladdin Wealth clients in Italy.
- As senior member of the broader EMEA team, contribute to the overall commercial, product and talent strategy in the region.
- Establish strong personal relationships with senior clients and represent all of BlackRock in a compelling fashion.
- Develop a strong working relationship with clients to support implementation and adoption of tools, including developing creative solutions to drive adoption or scale operational processes.
- Liaise with the client's key stakeholders and provide strong leadership for the Aladdin relationship.
- Develop strong relationships with all groups within BlackRock Solutions and BlackRock to ensure an excellent client experience and help drive the product roadmap, as necessary.
- Leadership and management skills to be the cultural flag-bearer with the ability to inspire people.
- Able to coach up ‘star’ mid-level managers on his / her team to higher levels of client delivery and execution, i.e. lead by example: show people how to build and maintain relationships/skillsets, then drive them to do it.
- Able to re-invent his / her team over time, via great new hires or upgrading existing talent.

Skills and Qualifications:

- Fluent in Italian and English
- Background in Italian Wealth market and/or technology consulting is a plus
- Understands business, financial, analytical, and technical terminology in the Italian Wealth market. Keeps abreast of developments in own field and considers how this knowledge can be applied
- Strong background in risk modeling and technical architecture design.
- Uncovers and meets the need of external clients; builds strong working partnerships with clients and internal organization; acts with urgency and works hard to address client demands; effectively manages clients’ expectations and delivers value-added service
- Demonstrated experience successfully leading strategic initiatives within a global organization
- Leads individuals and teams to achieve objectives and drive results; inspires and motivates people to the highest levels of performance. Is accessible, engaged and a positive force for change. Provides timely and actionable feedback
- Strong project management and coordination skills
- Strong problem solving/analytical thinking
- Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients. Capable of connecting with multiple audiences and articulating lines of reasoning
- Technologically “aware” to be conversant with clients and visualize opportunities. Technology knowledge is important, but a deep programing skillset is not necessary.
- Ability to operate as a self-starter, operating with limited guidance in a highly matrixed organization
- Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in