Incident Management Technical Coord

4 giorni fa

Milano, Italia Vodafone A tempo pieno

**Incident Management Technical Coordinator**:
The role will be part of Network Governance inside Local SAC structure in Vodafone Network Operations.

**Key accountabilities and decision ownership**:

- Manage incidental events providing detailed information about customers impacts on mobile and fixed network
- Manage escalation process toward top management, 3rd party, carrier, vendor and other stakeholder
- Manage and update network KPIs in the monitoring tools to improve anomaly detection
- Stimulate innovation and implement digital solutions for business intelligence, bringing and taking forward new ideas in order to make process more effectives and efficient
- Follow new projects, create procedure and manage External services

**Key performance indicators**:

- Manage incidental events with attention and precision.
- Support business initiatives to improve NPS and TNPS across all different kind of products and to guarantee the best assurance
- Develop new automation process/tools

**Core competencies, knowledge and experience**:

- Self-motivated individual with excellent organizational, presentation and with strong innovative analytical and insight focus
- Good knowledge of Network Operation processes and architecture of fixed and mobile network.
- Strong time-management skills and being comfortable working under pressure
- Excellent communication and leadership skills
- Team working

**Must have technical / professional qualifications**:

- Proven expertise in programming language and report/monitoring tools
- Technical and learning-oriented approach with proven experience and recognized knowledge of architecting solutions for anomaly detection
- Degree in technical disciplines (engineering preferred)
- Strong stakeholder relationships across all functions involved in the Netw Op. & Cust. Op management process
- Fluent written and oral English

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