Tenders and Customer Care Manager

**Role & Function**

Manage the offers and public tender activities for all Sobi portfolio

Manage Customer Care and Supply Activities for all Sobi portfolio, with a dedicated support
- This is a hybrid role with 3 days in Milan office/2 remote

More in details

Monitor the competitive scenario related to Tenders for all the products and drive Tender strategy to support BUD in Haematology and SC&Immunology markets.

Manage the Tender external support during the documentation set up, the submission and the follow up of the activities

Ensure the correct Tender Alert, Track Tender Software and Tender Excel tool settings in base of Sobi needs.

Ensure the regular and prompt update of all regional “procurement portals”.

Ensure regular update to the Tender SOP according to legislation and ensure its full respect

Support Greece Country Manager in developing Tender Process in specific geographic territories, as needed

Vigilance Committee**:Quarterly Audit Check activities regarding Tender management

**Key Responsibilities**

**Customer Care**

Manage Supply Chain activities and Customer Care activities with the support of dedicated internal resource

Be the reference responsible person for Customers (i.e.Regions, Hospitals, Local Health Units, etc.) for Supply Chain and Customer Care, according to regulation

Monitor the respect of contractual conditions and coordinate with other functions in case of complaints

Grant the full active cycle of Tender & Customer Success and Supply Management with cross-functional regular performance dialogues across all levels on a monthly base

Constantly update Logistics Sops, according to regulation and operational efficiency

Support Tenders and Custpomer Care Manager in order to grant Supply Chain activities and Customer Care activities

More in details:
Under the supervision of the Customer Success Manager, he/she is the Supply Chain coordinator between local wholesaler, HQ and customers,

He/she is the contact person for Customers (i.e. Regions, Hospitals, Local Health Units, etc.) for Supply Chain and Customer Care

Product Supply coordinator (Refil Orders), Returns Handling, Complaints Handing, Scrapping, New Customer setup-local distribution,

Provide the price list of Sobi products to the Logistic team

Customer Service and coordination with DHL order entry team, OTC activities, Receivable monitoring

Collect on a regular basis needs and actions to prevent any requests or needs from Customers and coordinate with internal cross-functional team and external logistic support

Prepare Reports for Monthly Update Meetings with focus on Supply Chain and Customer Care activities, involving Sales Mgr and PM, extended to Finance, Regulatory and Compliance or Legal, when needed - all in order to get good levels of operational excellence

In charge of regularly updates to external support for Tender and for Logistics of “Anagráfica Clienti” (Customers Database) (i.e. creation of new codes; updates of existing ones) and of “Anagráfica Prodotti” (Products Database) (i.e. creation of new codes; updates of prices)

Stock reconciliation

Sales reconciliation (invoice sales)

Customer Master data (IFS)

Stock accounting

**Qualifications**
- Tender and Supply Chain experience in a pharmaceutical company
- Fluent in English
- Project management experience
- 5 plus years of project management in Tender experience

For the safety of our employees and all individuals with whom we interact professionally, Sobi North America requires all new hires in the U.S. to be fully vaccinated for COVID-19 with proof of vaccination status. We will consider requests for reasonable medical or religious accommodations, as well as any state-specific exemptions, as required by applicable law.

**Why Join Us?**

We are a global company with around 1,500 employees in more than 30 countries, and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we’re ready to take on the world’s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others’ lives because that’s exactly what we do here. If you’re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you.

We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff.

**Sobi Culture**

At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them.

As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help mak