Sr. Technology Specialist

Make a virtual tour inside Nestlé in Italy

**Position Snapshot**
- Nestlé in Milano, Italy headquarters or in Barcelona, Spain headquarters
- Workforce 360 - Common Tool & Services reporting to ServiceNow Factory Team Lead
- Full-time work on location with optional remote working
- Bachelor's degree in computer science, engineering, systems analysis, or related studies and experience
- 8+ years’ experience in ServiceNow implementation and delivery projects. A background in ITSM is a must.

**Position Summary**

Are you passionate about
**ServiceNow and ITSM processes**? This position will work with the
**Nestlé ServiceNow Factory** and offshore delivery teams but also with the Nestlé Applications Owners, to bring deep expertise and knowledge with the ITSM products such as Incident, Request Fulfillment, Change, Problem, Knowledge, Walkup, etc.

Working at the leading edge of IT for the product or platform, the Sr. Technology Specialist - ITSM ServiceNow performs preliminary studies, helping to set the technological direction with the product manager, improves the way our clients leverage the out-of-the-box functionalities, approves the design and the technical solutions, ensuring high quality standards and following best practices.

**A day in the life of...**
- Works with the ServiceNow Application Owners, ServiceNow Platform architects and Delivery team.
- Provides deep specialist guidance and support in ServiceNow implementation, advising on best technical solutions, translating the business vision into technical vision.
- Assists others in resolving complex technical problems and investigating the root cause of problems and recommends SMART solutions.
- Participates in ongoing planning and review related to active projects and tasks.
- Assists the process for reviewing and improving policies and procedures to support an ITSM framework (desired future state, ServiceNow capabilities, etc.).
- Monitors and optimizes the health, usage, and overall compliance of the ServiceNow ITSM products.
- Advises teams on design, development and overall best practice configuration of ServiceNow.
- Documents/Maintains functional business requirements, process flow diagrams, and business use cases.
- Working with offshore team members.

**What will make you successful**
- Bachelor's degree in computer science, system analysis or a related study, or equivalent experience.
- 5-6+ years’ experience in ServiceNow implementation and delivery projects. A background in ITSM is a must.
- Proficiency with ServiceNow development/implementation.
- Experience of integration using SOAP and REST.
- Familiar with Scrum and Agile Methodologies.
- Comfortable interacting with clients and offshore team members on a daily basis providing status updates.
- Mandatory ServiceNow Certified Administrator and preferably certification in ServiceNow ITSM implementation.
- Experience with effective communication at different levels in the organization and in English.
- Experience working in a global environment and with virtual teams.
- Autonomous, problem solving oriented, achieving results.

**_We are Nestlé. We are the Good food, Good life company._**
- Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People._
- At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate._
- Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of._
- Diversity is a fact, inclusion is a choice and we have chosen to be inclusive._