Customer Journey Expert

1 settimana fa

Milano Marittima, Italia ING Bank N.V. A tempo pieno

The Product Expert Protection, positioned as Customer Journey Expert within the Agile organization, has end-to-end responsibility for the development, management, harmonization and phasing out of commercial products, services, channel formulas and processes within one or more segments and is familiar with the relationship between these aspects, with a view to achieving an optimum customer experience.
**Key Responsibilities**:
**Competencies**:
An understanding of the Insurance market is needed, benchmark and competitors overview and a solid legislative and regulatory know-how which allows him/her to interface independently with internal company functions and business partners.
Experience of Process Design flow, in developing new products, with an end-to-end vision.
Experience of IT project and working effectively across functions (Legal, Compliance, Transparency, Privacy, Finance).
Numerate with analytical capabilities and experience of monitoring and tracking financial performance and working data.
Spirit of initiative and collaboration, provides his own contribution by bringing new ideas.
Fluent English.
Appreciated experience in providing training rooms to intermediaries registered in the section of the RUI, both in person and through live webinars, with a technical focus on the product.
**Soft Skills**:
Well-developed communication and interpersonal skills, with the ability to produce clear and concise presentation
Customer focus and customer interest paramount
Problem analysis and judgement.
Analytical and structured approach
Vision
Initiative
Teamwork
**Location**: Milan
**Duration**: Permant
About ING
ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
The benefits of joining ING
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
Super flexible smart working
Competitive base salaries and performance based bonuses
Diverse cultures & Innovative mindsets
International Environment
Commitment to sustainability
Lots of training development opportunities to help you grow
Lots of moments dedicated to physical and mental well-being
**A special day off when it is your birthday**: we call it #doyourbirthday
**And of course we can’t forget**: free water & coffee at the office
Our Commitment

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