Customer Success Manager Italy

THE ROLE

As Customer Success Manager Italy (M/F/x) you are the main contact for our new and existing B2B-customers in Italy. You guide them through the onboarding process, understand their needs and challenges, gather feedback, recognize opportunities for growth and help them take their parking lots into the digital era. The long-term satisfaction of our customers is your key success factor. Join us and become part of our exciting journey

YOUR MISSION
- Onboarding responsibility: You are responsible for the onboarding of new B2B customers and the continuous improvement of the onboarding process
- Process adaptation: You adapt the existing processes to the needs of different customer groups as well as product-related innovations
- Customer feedback: You design feedback processes and conduct feedback discussions with your customers and implement concrete suggestions for improvement accordingly
- Service optimization: You use your findings from customer discussions to contribute to the continuous improvement of our product and to optimize service quality
- Customer presentations: You take care of evaluations and presentations for existing customers
- Customer development: You create requirement analyses and drive customer development through up-selling and cross-selling activities
- Team: You report to the Customer Success Team Lead and work closely with colleagues from Customer Care, Project Management, Business Development, Engineering and Product

WHAT YOU NEED TO SUCCEED
- Your background and experience: You have successfully completed your studies and have already gained 2 years of professional experience in the areas of customer success, customer care, sales or account management
- You are a communication talent: You have excellent communication skills and can present complex issues in a simple and structured manner
- You have a heart for customers: You are emphatic and always interested in understanding your counterpart and their situation
- You keep the overview: You remain calm even in difficult situations, like to work analytically and look for creative solutions to the problems of your existing customers
- CRM experience: You have experience in working with common digital systems in the field of CRM, task management and communication
- Language skills: You speak Italian at a native level, have a good command of English and desirably speak German
- Location: You work in a Hybrid model in our office in Milan and from home

WHY PARKDEPOT

Apart from the people, the role, our culture and mission, there are countless arguments that make Parkdepot a great place to work.
- Growth: Parkdepot has become one top smart parking management start ups in the last 2,5 years
- Spirit: From ice bathing in the lunch break to the realisation of ambitious ideas - we believe that with the right team everything is possible
- Development: Grow with us, every employee is important and gets his own projects right from the start
- Team: Four founders, over 100 employees - become part of the Parkdepot family
- Technology: Software is deeply rooted in everything we develop; we manage all parking spaces purely digitally, through our camera technologies and automation. We also believe in revolutionising the mobility industry through AI and software
- Flexweek: You have the opportunity to work two days a week from home and additionally for a fortnight every year from a location of your choice
- Equipment: your hardware (Apple or Windows) is also available for private use
- Qualitrain: Subsidised membership allows you to train at reduced rates in sports studios and many other sports facilities.
- YES to diversity: Agile teams of all genders and from over 16 nations come together at our team events (on-site & digital) to celebrate common successes\_\_