Customer Solutions Manager

2 giorni fa

Roma, Italia AWS EMEA SARL (Italy Branch) A tempo pieno

7+ years of technical program management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- 5+ Experience leading complex, large scale. IT/digital/business transformation programs
- Experience in customer facing roles
- Superior written and verbal communication skills in English, including a demonstrated ability to establish credibility with technical and non-technical stakeholders including c-suite/VP level
- Extensive experience providing technology solutions for the Public Sector and supporting multi-vertical, global businesses
- Proven results-oriented person with a focus on delivery
- Thrive on turning ambiguity into clarity

Job summary
As an Amazon Web Services (AWS) Customer Solutions Manager/Technical Program Manager you will be responsible for helping to guide the most complex Public Sector customers along their multi-year journey to the cloud. In this position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Key job responsibilities
In the role, you will be a critical partner to our customers, leveraging your delivery experience with large scale transformations and helping them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

A day in the life
At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? Come build the future with us.
WWPSCSM
- Direct experience implementing AWS/cloud services
- International professional experience; experience working in or with emerging markets.
- Experience prioritizing competing demands, scoping large efforts and negotiating timelines are necessary skills.
- A Master's degree in Engineering, Computer Science or MBA

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