Ac - Order Desk

19 ore fa

Milano, Italia Samsung Electronics A tempo pieno

Position Summary

Job Purpose

Ensure the correct order processing and customer care, with a specific focus on a group of customer/agents identified.

Role and Responsibilities

Key Responsibilities:

- Manage and supervise order process, for orders coming from our Sales Managers, agents and customers.
- Receive and process incoming orders for all products. Duties include daily communications with customers (e.g. informing them of receipt, prices, shipping dates, and delays).
- Verify customer and order information for correctness, verify inventory status and back order situation.
- Manage and update grids maintenance uploading prices in the system.
- Collaborate with Logistics Dept in order to prepare and deliver orders to designated locations.
- Collaborate with Sales Admin for sales deductions, prices management and order approval.
- Monitor weekly stock status with sales agents, managing goods allocation.
- Provide commercial back office support to Sales Accounts and Agents.
- Maintain and update sales reports (weekly sales, critical models, backorder, promotions, sales order master file, order status) and Systems for Prices.

Skills and Qualifications

Qualifications/Requirements:

- Educational Background: Bachelor or Master degree.
- Professional Background: at least 2/4 years’ experience in commercial back-office roles or customer service in multinational companies preferably operating in the FMCG sector.
- Computer Knowledge: Good Excel required and Sap proficient.
- Language Knowledge: Good written and good spoken English.
- Others: Proactivity, dynamism and familiarity with numbers. Excellent communication skills and ability to manage multiple projects. Strong organization skills.

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